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Business Profile

Foreign Currency Exchange Broker

Salamat Financial Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foreign Currency Exchange Broker.

Complaints

This profile includes complaints for Salamat Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Salamat Financial Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 2024-01-18 For exchange money They did not anything and they did not refund the money and they don't answer, even their phone.They have closed their store!

    • Initial Complaint

      Date:20/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have paid $1600,- "Cad" about 2 moths ago to send and exchange to **** to support my Mother. But they didn't send the money and we also many times contact them and asked to get the money back, they refuse and they don't want to return the money. So please help us to get the money back.Thanks in advance.

    • Initial Complaint

      Date:20/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 6 we ( my sister and I ) paid Salamat Financial *** $1600 to send to **** *** *** ****** *** ** *** *** ***** *** ******** *** *********** We were told that the money would be sent within 2 days but its been so long and my mother did not receive any money, we have been going to the above business asking why it has been so long but we don't get any right answers, recently they closed their office/ store and no phone contacts, so we would ask for your help to get our money back

    • Initial Complaint

      Date:20/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against SALAMAT EXCHANGE, located in ***************, regarding their failure to fulfill a money transfer service that I engaged them for. Approximately two months ago, I entrusted SALAMAT EXCHANGE with transferring $5000 to ****. However, to my dismay, only half of the intended amount has been delivered, despite repeated assurances and excuses from the company. The lack of professionalism and accountability exhibited by SALAMAT EXCHANGE is deeply concerning. Despite my attempts to communicate with them regarding the incomplete transfer, they have consistently avoided my calls and failed to provide satisfactory explanations for the delay.The details of the transaction are as follows:Transaction Date: [December 18, 2023]Amount Intended: $5000 Amount Delivered: $2500 Destination: **** t is evident that SALAMAT EXCHANGE has breached their contractual agreement by failing to deliver the full amount as promised. This has not only caused me significant financial inconvenience but also raised doubts about the integrity and reliability of SALAMAT EXCHANGE's services.I urge the Better Business Bureau to investigate this matter promptly and take appropriate action to hold SALAMAT EXCHANGE accountable for their actions. Consumers deserve transparency and accountability from businesses, and SALAMAT EXCHANGE has failed to uphold these standards.I kindly request that the BBB intervene on my behalf to facilitate the resolution of this dispute and ensure that SALAMAT EXCHANGE takes immediate steps to deliver the remaining $2500 to the designated recipient in ****.Thank you for your attention to this matter. I look forward to a swift and satisfactory resolution.Sincerely,****

    • Initial Complaint

      Date:02/08/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      we soppose to recieve 1000 last week after contacting them they transfered 200 on my daughter account from individual. and then 800 email transfer from another individual to my account. we think they are illegally act in the business once we contact them they said because we did not have enough in our account. how ever the transfer soppose to come from their company since we paid fees to my account last cuple of weeks. Fwd: INTERAC e-Transfer: ******** ************ sent you money and the other was **** ****

      Customer Answer

      Date: 02/08/2023

      Service Fee ***** to be rembursed 

    Salamat Financial Services is NOT a BBB Accredited Business.

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