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Business Profile

Hair Salon

Mina Zabihi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found a hairdresser on ********* in and chatted with her in December 30rd, and finally she agreed to dye my hair for 350 to 400 dollars . She gave me the address. I thought it was the address of her barber shop, but when I arrived in January 7th, I saw that it was her house and there was no barber shop. She used a plastic chair for me and I sat on that non-standard chair for 5 hours and she washed my hair in her kitchen sink and for the second time to wash my hair, she told me to come to the bathroom and asked me to lie down on the bathroom floor and she put my head in the bathtub and ended up charging me $440, when a standard, healthy hair salon would have charged me that price. My hair was not at all what I had asked for. She came to my house to repair my hair and charged me 30 dollars again In January 13th, And unfortunately my hair color got worse, now I tell her, my hair is orange and yellow and it's not what I expected, she says pay again and I'll repair it for you.

    Customer Answer

    Date: 07/02/2024

    Her ********* ID is: **************************** 

    her phone number is: ***************** 

    The most important thing is she is working in a dirty and unsanitary environment and conditions in her house. And charged me 470$, while a hairdresser would charge costumer in health and luxury salon with this price

     

Mina Zabihi is NOT a BBB Accredited Business.

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