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Business Profile

Insurance Claims Processing

Maxwell Claims Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Ebike got ****** at my home parkade on May 18th 2023. The day after I called my insurance, ********** (*******************************) and they opened a case with the company that takes care of the claims, hence Maxwell (also notified Vancouver Police, [report # **********). Today it has been two months I still did not have any compensation from them. They never call me and every time I call them they barely get back to me. It is really annoying and frustrating. They told me that, since the compensation it is based on cash value only, and I bought the bike in July 2019 for $1700 ca, they cannot find a comparable for the value and I had to tell them and forward them the information...I am basically doing their job while I am doing mine...so basically I am losing my time at work because of them. Please contact them and find a way to resolve this issue. Thanks,

Maxwell Claims Services Inc. is NOT a BBB Accredited Business.

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