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Business Profile

Jewelry Stores

Nour Jewellery Exchange

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an 18-karat gold necklace from ************ located in ********, ***************. Unfortunately, within just one month, the necklace began to fall apart and break, despite very minimal use.When I returned to the store and explained the issue, I was met with no support or solution from the owner. Instead of standing by the product or offering a repair or replacement, he simply told me that he could not do anything and offered to buy it back for $1000 less than the original purchase price, essentially pressuring me to buy another item instead.This experience was incredibly disappointing, both in terms of product quality and customer service. I expected much more professionalism and integrity from a jewelry store, especially when dealing with expensive pieces.

    Business Response

    Date: 22/04/2025


    Dear ****************** is to certify that Ms. ******* ******** purchased a woven gold necklace from our store on February 15, 2025, based on the gold market rate and applicable labor charges at the time.
    Approximately two months later, she returned with the broken necklace. Upon inspection, it was determined that the necklace was beyond repair and could not be restored. As such, we offered to purchase the broken necklace at the current gold rate, in accordance with standard procedures for second-hand gold jewelry transactions.
    Since there was no exchange or replacement warranty provided at the time of purchase, we were unable to offer a replacement. However, in the interest of resolving the issue and assisting the customer, we remain willing to buy the broken necklace at the current market value of gold.
    We hope this solution will help address her concerns.
    Sincerely,
    ****** **************start="1085" data-end="1088"> **** Jewellery

    4/22/2025

Nour Jewellery Exchange is NOT a BBB Accredited Business.

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