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Business Profile

Martial Arts

Tiger's Eye Karate-Do

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Martial Arts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/11/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 13 years old son(Travis) had been in this Karate class for 7 years and 2 month (Since September of his Grade 1 ). He started to lose interest and decided to quit in middle of last Oct. just last month. I emailed and thanked for all these years and we thought everything was fine. However, Tiger's eye charged me for this month of November. And they emailed me saying that I will break an Annual contract. So 50% of monthly fee has to be paid for 9 more months. They required us to pay $718.20 (9month x $159.60/month)x 50%) in this coming 9 month. I was very surprised to hear that because I was never aware of such penalty for 9 years, may be because my son had never stop for 7 years? But it is not just that. The last good few years Tiger's eye used their tablet at their dojo, to make parents register annual renewal once a year. It is rather quickly done and I doubt if the financial policy was written in the tablet for us to see/check before we sign. At least I was never explained and other mothers agreed with me for that. I had no idea about Annual member's responsibility needs to bound us for 12 month. After I requested to show me Tiger's eye's policy because they ask me for $718.20 (9month x $159.60)x50%, they email me that their financial policy but it was just typed and no dated. It was not on their Website, they seems they just keep their policy with them. They had never explained what it will be if you signed up for an Annual. Our family income depends on social assistance as we have disability status in our family. Our income is below $3000 a month for 3 people( including a 13 years old). Tiger's eye is a well known Dojo and has 2 other dojo including a round house community centre in Downtown. Many students go as national team and even international competition. They might have been legit but it lacked a clear presentation in this occasion. I would like to hear what you think about this and would ask you for any assistance possible. ***** *********

    Business Response

    Date: 21/11/2023

    Hi There,

    Hope this email finds you well!

    We read the complaint and as you can see in attachment its clearly mentioned in red writing to customers about our policy! 

    our team responding to customer services of BBB BY PHONE and left the message twice. unfortunately no one calling us or message us. 

    as a Better Business Bureau policy you are not right to accept this complain because you must check our waiver and also investigate a problem and asking us for documents. 

    In order of our Policy if we do not receive any respond from BBB AND NOT CLEARE A COPLAIN in 24 hour our lawyer will be contact you. 

    In order of ********* complain she attached  our waiver in BBB SYSTEM. every think is very clear and her son was 7 years training in our facility and every year this family renewing a contract. 

    Please read our contract and if you want more information we will able to provide a documents with our lawyer.

    Thank you.

    **** ******** 

    Hamid T**********

    Customer Answer

    Date: 27/11/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Memo:$107 was taken away by Tiger's eye Karate-do on Nov. 1st

    $600 check was forwarded by ***************************** to Tiger's eye Karate-do on Nov. 28th, 2023.


    Sincerely,

    *****************************

Tiger's Eye Karate-Do is NOT a BBB Accredited Business.

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