Reviews

Review Details

• Review fromChris E

  Date: 24/04/2025

  5 stars
  Excellent service at all levels. They were prompt, helpful, efficient, paid attention to detail and were courteous. This was for a move from ********* to the ******** , so well worth your consideration for a move that is not just local. Pricing fair and accurate and very reasonable. Highly recommended.

• Review fromCy W

  Date: 15/11/2023

  5 stars
  The guys were great today.They were punctual, kind, careful, personable and quick. Real pros.

• Review fromFiona Z

  Date: 24/06/2023

  1 star
  Title: Terrible Experience with Smoother Movers Rating: ?????I recently hired Smoother Movers for my move, and I have to say, it was an absolute nightmare. Not only did they mishandle my belongings, but they also caused a dent in my floorboard, which they initially denied. Luckily, my boyfriend and I were present during the move, and he served as my witness to their negligence.To make matters worse, even after admitting their mistake, they still had the audacity to charge me the full payment for their services. They refused to leave my home without receiving payment, leaving me with no choice but to ********** was a blatant disregard for customer satisfaction and a complete lack of professionalism.When I demanded that they either pay for the repair or replace the damaged floorboard, they flat-out denied both requests. Instead, they offered to complete superficial repairs that would be glaringly obvious to the naked eye. It's disheartening to see a company prioritize a quick fix over proper resolution, especially when they were the ones responsible for the damage in the first place.I am deeply disappointed by Smoother Movers' behavior and their unwillingness to take responsibility for their actions. The entire experience has left me feeling frustrated, taken advantage of, and disrespected as a paying customer. I strongly advise against using their services if you value professionalism, accountability, and the safety of your belongings.Additionally, it is important to note that Smoother Movers displayed a severe lack of communication. Despite reaching out to them via email regarding the unresolved issue, they completely ignored my message and never bothered to respond. This further highlights their disregard for customer concerns and reinforces the unprofessionalism exhibited throughout the entire ordeal. Their failure to acknowledge my attempts at seeking resolution only adds to the overall disappointment and frustration experienced with Smoother Movers.