Reviews

Review Details

• Review fromNatalie R

  Date: 06/12/2024

  1 star

  Natalie R

  Date: 06/12/2024

  This company arrived unannounced at my business and performed unauthorized work in July. After multiple emails and calls in an effort to resolve this matter, with no response, I finally received a call from the owner in October demanding payment for the work that was never approved. I was out of town and told him I would be in touch upon my return. In addition, the work was done poorly and had to be redone by another company. I followed up with multiple calls / emails after that, again to no avail. The owner then showed up unannounced at my business, demanding payment from my staff and bad mouthing our business and team. He then sent an email with inaccurate facts to our **, trying to bypass ownership and called us cheap. I followed up that email and made a phone call to finally resolve this. He answered gruffly saying he was busy. This company is poorly run, predatory and lacking any semblance of professionalism. Not to mention the quality of work was subpar. The owner was disgusting to deal with. He clearly had an issue dealing with a woman as he spoke to me in a condescending manner that was not warranted. He is rude, misinformed and has a complete disregard for the truth. Please beware of this company.

  Seabreeze Refrigeration and Air Conditioning Ltd

  Date: 09/12/2024

  Our company was called in on behalf of the manufacturer to carry out warranty work on an *** brand cooler at customer's restaurant. Parts supplied wrong at first, changed parts when correct parts arrived at ****While on site, the kitchen manager and a manager asked us to look at a faulty door closer on the walk-in cooler door.Pick up parts and returned to site, ******* door closer.Noted door latch has a strong spring, ie. slam latch. Needs a latch with a light spring.We were provided with a business card for billing info. July 9 invoice issued for part, 2 hours labour, and truck ********* payment or response from customer. Copies of invoice plus statements sent.4 months later I became involved with the collections.I phoned and was told that the staff did not get the work approved by ownership, so she would not pay. Apparently that Seabreeze was not the regular service company was also an issue.On Nov 13 after doing a deep dive in to the situation, I sent an email with my findings.1) *** warranty service - completed, paid by ***. - contact ***** ********* at *** (email:****************************************) for any questions about the warranty and the follow up service by Seabreeze. 2) There was an email chain and discussions between Vortex Food Equipment,EFI and the customer ********************** was not part of these emails or discussions.Seabreeze was called in by EFI - follow up work requested on site by staff.On Dec 1/24 I dropped in to talk to the kitchen manager, checked that door was operating properly. I sent another email to the restaurant manager explaining my thoughts about owner's refusal to pay.The owner phoned while I was starting a scheduled zoom call - answered, explained zoom call and phoned back after the call.I was asked to contact the restaurant manager for payment. Payment sorted.Discussions with the restaurant manager went ***********:- If a representative of your company approves the work, we will and did do as instructed.- We are not responsible to know your internal operating procedures, unless instructed.- If the staff makes a mistake in procedure, the company takes responsibility- not the supplier, especially if the work is already completed.Seabreeze **************************** Conditioning ****

  Natalie R

  Date: 11/12/2024

  Again, Seabreeze was asked multiple times by all involved not to arrive without first calling, so that this sort is scenario could be avoided and so that there was management onsite. This was never done. From the initial invoice received, multiple emails were sent to Seabreeze in an effort to address this with no reply. Again, an extremely frustrating and poor service experience and a service failure.