Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been very patient; given this company multiple opportunities to fix this. We contracted this company to install a new air conditioner, furnace, and ducting as well as an on demand water heater. We did our research and received 3 quotes. Response was not the cheapest but seemed to be the most thorough. They did the work in November of 2021. Everything seemed fine until we went to turn on our ** in the summer of 2022, the breaker blew. So we had an electrician come in and check it and he determined that the breaker was fine; but the wiring was done incorrectly by the **** company. We called the owner, he came and confirmed that it was wired incorrectly. This was repaired. We had ** for about 4 days and then it stopped working. The owner came back and told us it was a faulty part. He replaced it under warranty a number of weeks later and then 4 days later after replacing it the ** quit again. He came back and told us there is a leak. By this time it's August and we don't have any **. And he has stopped responding. A year later we still don't have a functioning air conditioner. We went the whole summer without **. Initially the owner did come a couple of times and told us it was this thing and the next but then he stopped responding to our phone calls and emails. We have since had other **** professionals come in an they have informed us what a poor job was done. We spent almost $40, 000 to get this work done and we have had to have someone else come in and fix it. They left a mess in our crawl space - garbage, cigarette wrappers, parts, etc. They also didn't bother connecting some of the ducting - it just blows heat into our crawl space. We understand staffing issues and that management can't be everywhere to supervise, but a professional would come fix what isn't working and not avoid our calls.