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Business Profile

Campgrounds

South Beach Gardens Tent and RV Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sold the same campsite twice and canceled my prepaid reservation because I had a break down dely in arriving and then refused to reimburse me for selling my campsite to someone else. Driving south from PG we had an overheated transmission in ******* 60km north of Pentiction and I was delayed 2 days arriving. I called 8 times from the time I broke down and only got an answering machine each time. I left messages that we would be delayed arriving because I had to wait for a transmission specialist to arrive. My filter on the motorhome transmission blew out and I was stuck until I could get it replaced. When I arrived at the campsite 2 days later for my 2 week vacation they already had someone in my site and said my reservation was a no show and I lost my prepaid money because the site had not been canceled 45 days prior, which was their policy. They said they had another site I could rent but I would not get credit for the money I already paid that money was gone and case closed. It would be $90 drop in rate a night rather than the $70 rate I paid for my reservation (July27 to August 11th 2024) that they could only guarantee night to night and not for my whole stay. Why I couldn't stay in the site I already paid for and why was someone else staying there if I already paid for it? They were very rude about it and didn't care that I tried to contact them about my delay but they would never answer their phone or return answering machine messages. My kids had hockey school for 2 weeks so we stayed in a hot parking lot at 37 degrees celcius with no power for air conditioning as I would not pay twice for the same one campsite. If a campsite is prepaid it is unethical to sell that campsite to someone else and bill twice for it leaving a traveling family stranded. In Pentiction they are sold out all summer so that is why I made the reservation a year in advance was to ensure we had a place to stay when we arrived. They upright stole my prepaid amount of nearly $900

South Beach Gardens Tent and RV Park is NOT a BBB Accredited Business.

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