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Business Profile

Motorcycle Dealers

Penticton Honda Centre

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought new Stihl hedge trimmer in Sept 2023, comes with 1 year warranty.Failure 1 - battery charged fully, wont turn on - brought in October 2023 - no problem found.Failure 2 - battery charged fully, wont turn on - brought in May 2024 - no problem found Failure 3 - battery charged fully, wont turn on - brought in August 2024 - Customer Neglect $100 cleaning charge Contacted Dealer asked for Dealer Principle 3 times without them giving me the info.Contacted STIHL *** 2 times without response.Honda contact *************************************************** Stihl contact *******************

    Business Response

    Date: 23/09/2024

    REF 22244582

    As I am sure you are aware rertailers/ small business have real cost to provide services for our customers.  
    This customer has been bullying my service departmnet staff and clearly told them that they had put cooking oil and dirt on
    the hedge clipper bar. Customer refuses to read the owners manual and follow the directions to lubricate and clean the cutterbar. 
      


    Hi *****, I wanted to reach out to you personally. I am *****************, the dealer principal of Penticton Honda Centre for the past 36 years working in the dealership.
    I have been following your repair file, and have also tested your Stihl HSA 45 on my Juniper bushes for approximately 15 Minutes and can report that the
    product works excellently. We have also found this particular product to have a very very low rate of warranty return, excellent consumer reports and field
    feedback is also very positive all for $179.00  When I reviewed your past visits we had done a simple lubrication and test. I can not confirm if we reviewed the use of 
    hedge clipper lubricant with you at the time of pick-up but as you have been made aware this is required for best results as it keeps sap or pitch from building up on 
    the cutter bar.  On your third visit, the machine was at the point where the cutter bar was so full of sap and pitch and would no longer reciprocate.  We did go ahead and 
    cleaned the cutter bar and tested the unit, unfortunately, this is not something that is covered under warranty as it is not a manufacturing defect.  It has been pointed out to 
    me that you have lost all trust in our service department and are not willing to accept our diagnostics and repair.  With this in mind, I will not charge for the repair and recommend you visit a different dealership for further maintenance of your products.

    Kind regards


    *****************

    Penticton Honda Centre

    Ph: *************

    Fx: *************

    Customer Answer

    Date: 25/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *********

Penticton Honda Centre is NOT a BBB Accredited Business.

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