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Business Profile

Payday Loans

Venue Financial Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payday Loans.

Complaints

This profile includes complaints for Venue Financial Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Venue Financial Center has 11 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They contacted me the day my loan was due by email; reading there was a glitch in their system that wouldn't allow automatic payments to be made and gave me instructions on how to make an etransfer for what I owed. The next day they sent me another email with new instructions. According to the screenshots I sent it was deposited to Venue Financial Services. I don't have another $91.20 to send them. If they didn't get my etransfer then it is sitting somewhere in cyberspace between my account and their account. I paid and followed the instructions.

      Business Response

      Date: 03/03/2025

      Hello *********, 

      I do apologize for the disruption in our customer service, we have experienced a higher-than-normal demand on our systems and our staff, which is why it is taking longer than you would normally experience with us to receive communication back. 

      We did experience a disruption in our auto withdrawal payment service, so I do appreciate your patience and having already sent in your payment to us. 

      I can confirm for you that we do have your payment in full and it is applied to your account. 

      *********, I am going to send you an email directly if you don't mind, this way if you encounter any further disruptions in service when you call or email us, you can reach out to me directly and I will ensure as speedy of a process time as I can for you

      Thank you again for your patience, you are a valuable customer, and we greatly appreciate your business with us. 

      ******** ******

      Operations Manager

      Customer Answer

      Date: 03/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* *****

    • Initial Complaint

      Date:27/11/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a payday loan back in June 2023 due to unforeseen circumstances I havent been able to pay it. They ask me if I have moneys available I say no and they continue to try and pull it out leaving me with significant nsf fees. This being said somehow they collected information and started trying to pull it out of another account of mine with the legal obligation to do so. It states in the contract that if they pull money from an account without my permission they must stop at once and repay me the moneys that they have stolen and the company declined to do so.

    • Initial Complaint

      Date:08/09/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a payday loan with this company and made the final payment to my loan on August 31st of $191.68 and then reborrowed from them. On September 1st another payment of the same amount was taken out of my bank. I was told it's because payments are sent to the bank days in advance which is fine. I've been trying to get a refund for one payment since it was a double payment but they've been giving me the run around ever since. ***** ******** **** ** ****** ***** **** ******* ***** ** **** ** ** ******. I was told it would be today (Sep 7th) after it shows the payment was approved and deposited in their bank and now I'm being given another reason why they can't get me my money. **** ***** **** * **** ** ** *** I've already contacted my bank about it. I desperately need that money *** ******* *********** ** **** **. * ****** ********* **** ** * ****** ***** *** ** **** ***** ** **** ******** **** **** *** I have the supporting emails but I can't upload them. If someone is wanting them I will gladly forward them.

      Business Response

      Date: 08/09/2022

      Hello, 

       

      We do of course apologize for the inconvenience, we have been in constant contact with our customer and have promised a resolution date of September 9th, 2022 as this is the date that the transaction will be settled in his account and a 'refund' option will become available. I will be in contact with the customer first thing tomorrow morning, September 9th to arrange an immediate refund. 

       

      thank you 

      Customer Answer

      Date: 09/09/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ******

    Venue Financial Center is NOT a BBB Accredited Business.

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