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Business Profile

Race Tracks

Penticton Speedway

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:28/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took the family down to Penticton Speedway for their Halloween show on October 28. We had never been before, so we wanted to do it up special, so we purchased 5 platinum tickets, which cost (including gst) $131.25. When we showed up at the gate we were told that there was no longer platinum seating and we were asked to sit in general seating.The issue is that Penticton Speedway refuses to refund me the ticket difference between Platinum and General seating!I have emailed them four times over the last month, asking for my refund on the difference between the platinum seating and the general seating ($52.50). They have paid back $25, and ignored my polite requests for the remaining $27.50.Its not a lot of money, but its the principle of the thing. Im not sure what else I can do

    Business Response

    Date: 28/11/2023

    Thank you, our system was having issues issuing multiple refunds on one ticket. That was resolved and on Nov 27 the remainder was refunded. This has been communicated to the customer on Nov 27. Proof attached.  It should not have taken as long as it did.  Dealing with payment processor in the US it took longer to get resolution.  We have also offered the client a free ticket next season to compensate for the trouble in the delay.

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