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Business Profile

Appliance Sales

Maple Food Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a $13,000.00 ***** oven from them at the end of February. They assured me that it had been tested and was working properly. They said we had 30 days if there were any issues. After getting the oven installed, it has multiple issues. It is leaking water internally, probably due to the fact that they had it stored in a tent outside and something froze and broke. When we let them know about the issues, they brought up the fine print on the bill of sale that said sold as is. I asked them if their word is worth anything. They haven't responded. DO NOT TAKE THEM FOR THEIR WORD.

  • Initial Complaint

    Date:17/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, this is about a company, name Maple food equipments address 19055 Airport Way #509, Pitt Meadows, BC V3Y 0G4
    I opened up a restaurant and i ordered almost over $45,000 equipments for it from them. They promised all equipments are good and in working condition. And they will provide after service if anything happens with the equipment. From the very first day when i received equipments. Except new equipments that i bought from them any other equipment has issues. Something is leaking , fryer leaking oil, freezers not freezing, new fryer came broken, i bough 2 freezer one cooler all 3 has issues. Had to close my location and move stock somewhere else to run my business. I tried to contact the owner he never called me back. , i have all his text msgs he keep promising to call me back but never did in 2 months. He even telling me that may be i amateur and i do not know how to run things. He is not responding and he even sold me equipment’s with no Tag on it about the information. Ovens are not reading temperature burning everything. things are going bad in few days because coolers and freezers are not cooling enough. Did not exchange the equipment that i wanted to exchange they asked for 35% of the cost for restocking plus i have to lay fir delivery as well. I want them to know what they did is not right someone is opening a new business this is the last thing he would expect. Have been struggling with them and getting technicians to fix issues but still its not fixed. If anything can be done that be great.
    Thank you.

Maple Food Equipment is NOT a BBB Accredited Business.

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