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Business Profile

Landscape Contractors

Ikonic Enterprises

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:30/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 2021 my husband and I hired Ikonic Enterprises Ltd. to professionally install a flagstone path.
    Service was provided in June 2021 and paid for in full $2,500.00 + GST
    Grout in the flagstone path began and crack and crumble in August 2021.
    September 21, 2021 - Repairs were made. Corey H***** (General Manager) was on site and advised if issues continued Ikonic would return to fix.
    November 29, 2021 - new cracks appearing and flagstone coming loose - left message with reception at Ikonic office for Corey H*****.
    December 1, 2021 - I called Ikonic office back and Corey H***** answered phone. Apologized for being delay "we are very busy". Said he'd come out and take a look. He did not.
    Between December 2021 and April 2022: various text messages between Corey and I.
    April 4, 2022 - I called Ikonic offices to advise nobody has come to take a look. I also left a voice message on Corey's cell phone ************.
    June 6, 2022 - I talked to Corey. He apologized "they have been too busy". He stated "the other path they installed for another customer is fine". Said he'd "come out and take a look soon". He did not.
    September 19, 2022 - I called Corey and he asked for photos. Photos sent via email. Response received via email "best if I come take a look and come up with a game plan". He did not.
    November 7, 2022 - I sent a follow up email. Advised issue is getting worse. Response received via email "I'll stop by this week. sorry about the delay". He did not.
    November 21, 2022. - I sent a follow up email asking for a $2,500 + GST refund offering to pick up a cheque anytime.
    November 24, 2022. Response received "apologize, didn't realize Friday was a holiday. Been sick this week. Will talk to our tile setter today and get back to you on a date to have tile setter come" He did not provide a date for tile setter to come.
    November 25, 2022. I sent an email recapping the back and forth over the past 14 months and stated my preference at this stage is a refund. Since he has expressed so many times how buys they are this is the best solution.
    No response.

    Business Response

    Date: 16/12/2022

    Please review the attachment

Ikonic Enterprises is NOT a BBB Accredited Business.

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