We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Maple Ridge Volkswagen

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm trying to get a co signer off a loan and they are giving me the run around for over a,month.

  • Initial Complaint

    Date:10/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 12 2023 I made a deal to purchase a 2018 **** f150 from this dealership. Purchase was completed and possession happened on May 19 2023. While the vehicle may be fairly considered to be a lemon, that is not the basis for my complaint. (However I would certainly be interested in seeing their used vehicle inspection process audited) My complaint is with the aftermarket warranty they sold me. The warranty was $3459. At the time of purchase I was told that I would pay a $100 deductible for every $2500 worth of repairs completed. I recently had a $5144.22 repair completed on the engine, and to my surprise I had to pay $2644.22 because the warranty only pays out $2500 per claim (plus the cost of a rental car for the time in the shop $228.78), with a maximum of $5000 payout over the 3 year/36,000km term. On my previous vehicle I had to repair the transmission at a cost of $6500, so I know I would never pay $3459 for a warranty that only pays out $2500 per break down, especially knowing the transmission in this truck could easily cost over $10,000. I only learned this recently with the last repair, and I first contacted the dealership on Friday. I have been calling regularly to try get to the bottom of why they grossly misrepresented the warranty, and they are no longer responding to messages or calling back as promised. I would be satisfied if the dealership would refund me the cost of the repair, $2,644.22. If this can be agreed upon Ill pay the rental car fee ($228.78) as that is near what the deductible should have been if their representation of the product (warranty) had been honest.

  • Initial Complaint

    Date:27/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Completly lied to and treated like garbage. I have prove they lied yet they ignore me won't except my calls, like some kind of write off.Now I have to pay more money for a lawyer

    Customer Answer

    Date: 29/08/2024

    I bought second hand car from volkswagen, they told me I would receive extra fob, full tank gas and the car had been fully serviced it was not even close to to being serviced, it broke down second day i recieved it. thats where my nightmare started.  For weeks they keep the car, refusing to give me a refund. There mechanics we're not qualified to work on it, they had the car another three weeks trying to work on it. Finally I had to take car to *** its costing thousands to fix things need new battery to start not cheap the biggest things I asked if had ever been leased, they said no or any ***** of any kind, no again, recieved  paper work that also said no have the paper work but days later when I asked history of the car, said car was leased from day one it also had liens against it. I have paper work from *** that will also help me.

     

  • Initial Complaint

    Date:15/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started by inquiring about a car on marketplace All this happened over my vacation the week before Christmas. This led me to a representative at Maple Ridge VW to test drive the first car a ***** C300, ****** value. On the test drive codes showed up and it blew a belt. Had to get the car, the salesman, and I towed back to the dealer. the first disappointment. i then decided to give the dealer a second chance, left my 10, 000 refundable deposit with them. Then i took home for a day a 2. 013 ML350. 20, 000 of value. Codes showed up again, lurching issues, and just by chance my ***** was at the shop and i got him to read the codes. The second disappointment. As it stands i could not finance the rest of the cost of the car due to age. At this time i was gonna just get my cash and keep looking. But The 3rd car was a 2018 C300, and at ****** was the newest and most expensive car i was trying. thus should have been the least issues. After a quick test drive on Christmas Eve just before they closed i agreed to take this car home to check and evaluate. that night, on the way to my family event , many codes up on the dash my high beams, turn signals stopped working. this caused me to stay over at my friends place and park the defective car. i didnt want to go through road blocks with defective lights. The third and final disappointment. the car stayed parked at my place till I got ahold of the manager and we agreed to take it to ******** in Guilford right by my place. on Jan 2. Which is where it is parked since. I had many conversations with different managers, pertaining with my displeasure with my whole car shopping experience. Fri Jan 5th one manager says "too bad its my money Now" i met the next day for a respectable sit down with another manager. He called back and said the same. i either finish buying the car cause they needed $5,000 to complete the sale, or we keep your cash I text back stating i will take to BBB , VSA, and a Lawyer this week.

    Business Response

    Date: 13/02/2024

    Maple Ridge Volkswagen has reached a settlement with *********************, we will be returning his partial payment deposit and *** will remove his BBB complaint and return the car. 

  • Initial Complaint

    Date:03/05/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had issues with straight lying from Adam the Sales Manager. Was not forthright on deal numbers, total cost of lease/car, etc.
    Scott in finance then had me sign documents without explaining anything or letting me know he had me sign my rights away from ‘cooling off period’.
    Wouldn’t allow me to the cooling off period when I found all the lies made and Extra costs they had written into the lease. Told me this was a legally binding document. Did exchange the car for a lower priced one as they had flat out lied about what I could write off for taxes. Tried to have me sign my rights away from legal action. Did not provide me with the dealership promotions of the month. Called me weeks later to say they made an error and needed me to resign lease - numbers had been changed again. I did not feel comfortable with this and told them so. No response - did not take any following payments (had already paid first month) from my account even with the bank info direct payment and signed lease.
    Sent me a text message stating the car then had a lien on it as I hadn’t paid in 2 months? Which actually wasn’t true. The list goes on. I have spent at least 10 hours at this dealership and apparently the lease I have is not valid? They made a mistake but can’t tell me why other numbers have changed on the lease and why it is legal for them to change the lease but I wasn’t legally allowed? I have witnessed consistent lies and concerned this yet another.

    Business Response

    Date: 10/05/2023

    Hello

    Maple Ridge VW has reached out to ***** ***** multiple times through call and text.  She refuses to sign the amended contract for the 2023 ****** that she bought from us in March of 2023. She has stated on a call that she would sign the contract but as of today's date nothing has been signed. The amended contract is for a lower payment than she originally signed up for.

    Customer Answer

    Date: 10/05/2023



    Complaint: ********



    I am rejecting this response because:

    - it does not address the issues of the complaint.

    -I was just given the updated lease 2 days ago, of which i have not refused to sign but told Sales Manager ADAM at VW i needed to have legal counsel review. Earliest appt for this is next week and this action is within any normal business practice. 



    Sincerely,



    ***** *****

Maple Ridge Volkswagen is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.