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Business Profile

Auctioneer

Cottons Auction and Appraisals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auctioneer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They auctioned an amp and failed to disclose that it did not have a power cord. I paid $78. When I got it home I found a cord and plugged it in and it started smoking and just about caught fire. I emailed them and was told I should have come in before the auction and test it. That would be impossible without a power cord. I asked for a refund or for an exchange of other products they sell and was told again I should have tested it before hand. **** * *** * **** **** ******** *** *** *** ********** **** ***** ****** *** ** ***** ********* **** ******** ** **** *** ****

    Business Response

    Date: 15/08/2023

    Things are purchased as is where is , there are no guarantees  what so ever. This is listed in numerous  area's  of the auction sign in. All buyers have the opportunity  to come in and view all items , test, ect, and satisfy  them selves  from 8 to 11 every  sunday and 100s do . The buyer is a veteran  aution buyer and is fully aware  of all these conditions. We have had numerous  problems  with this buyer over the last 10 years. We as a business  are also entitled  to protect are selves against  things like this .

Cottons Auction and Appraisals is NOT a BBB Accredited Business.

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