We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electrician

C&C Electrical/Mechanical
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:28/03/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: March 21st, 2025 Amount paid to business: $1055.74 final payment March 21, 2025, $945.00 Deposit January 17th, 2025 Purpose of business committed to provide: plumbing service at personal home. Remove and prepare kitchen sink plumbing for renovation. Install kitchen faucet and rework drains following completion of renovation. Reconnect dishwasher.Nature of dispute: Requested detailed breakdown of costs for parts supplied and installed on invoice INV000272773 issued March 21st, 2025. Email sent to ******************************* on March 24th, 2025 requesting parts costs details. Follow up phone call to C&C ****************************** on March 28th, 2025 requesting parts costs breakdown.Has the business tried to resolve the problem: The C&C ****************************** confirmed receipt of request for parts breakdown and forwarded to the business team responsible to provide the details. No update received at this point. No estimate for time to reply with requested information.

    Business Response

    Date: 09/04/2025

    I have instructed my team to put together the list of items used to complete the work we did at your home.  I apologize for not responding to this the first time as i was unsure of the processes as this is the first BBB complaint i have had.  I will reach out today by phone to discuss this further.  

    Customer Answer

    Date: 14/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********** ******

  • Initial Complaint

    Date:07/02/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 2, 2022 we contacted C&C Mechanical to investigate a plumbing issue. We were not provided with any hourly rates for the call out, however, assumed due to the holiday it would be a typical call out rate of approx. $250 for 1 hour or less. The technician arrived and was gone in 20mins. Although we provided the technician with a theory of what transpired, we indicated that the insurance company needed the technician to verify and test the theory. It took C&C 7 days to provide us a copy with the report. The report they provided had incorrect information as it indicated the technician completed repairs but there were no repairs completed as our insurance company instructed us not to have anything repaired until they were satisfied with the plumbers report. The report also failed to document what the problem was but instead indicated that the home owner had explained what happened. The details provided on the report did not accurately explain the issue. Certainly we would not have called a plumber to test and verify our theory if the insurance company would accept our explanation of what transpired. Therefore, the current report is completely useless in its current state. Additionally, the invoice was double ($550) what we expected it to be. I have contacted C&C several times through telephone and email to address this issue and have been continually ignored by the business development manager and the owner. C&C's accounts receivable department continues to send me emails indicating the invoice is outstanding. I do not think I should have to pay for an incorrect report for an amount that is double the typical call out rates for plumbers, especially when I was not advised of these excessive rates prior to scheduling the service. The current state of the report is completely useless. If C&C's technician failed to properly document the service call then we should not be responsible to pay for an incorrect report.

    Business Response

    Date: 21/02/2023

    Hello,

     

    This is the first we are hearing of this complaint. ****** ****** ****** ************** ** **** ** **** ******************************* *** *********************************. We will reach out to ***** directly to solve this issue.

    Customer Answer

    Date: 27/02/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *********

  • Initial Complaint

    Date:07/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 29, C&C came in for a 15 minutes inspection and they sent me an invoice for 3.5 hours of labour. Then the real repair work on July 29th was less than an hour, they charged for 4.5 hours of labour. After I disputed the invoice, they couldn’t come up with an reasonable explanation and finally agreed to cut the hourly charge by half. Then one month later, they charged my credit card without my permission and claimed it to be my balance on account!

    Business Response

    Date: 21/09/2022

    Hello,

     

    We have reached out to ****** over email to offer a refund. If I don't hear back from her by EOD I will call her as well. 

     

    Kind regards, 

C&C Electrical/Mechanical is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.