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Business Profile

Marine Supplies

Poco Marine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Supplies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:18/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product online...the company accepted/collected my payment.They have provided no email notification about my order.They have not responded to 3 emails I have sent requesting information about my order.I called the listed phone number for the store and got a message saying not to leave a message as they were too busy with in store **************** in a remote area I have made many online purchases and this is the only time I have had a business completely ignore me. I have a feeling that I have been ********** this point I would like my order canceled and my payment returned.

    Business Response

    Date: 18/06/2025

    Item is on backorder as indicated on our webpage and checkout. Agreed to refund order by the request of **** *******

    Customer Answer

    Date: 19/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:04/04/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An online order was placed, March 13, 2023 with Poco Marine. Money was charged and accepted from my credit card on March 14, 2023. To date, nothing has arrived, nor has there been any further notifications from the store. I have attempted to contact the merchant via email for an update on my order status and have left a phone message for the same (phone is never answered by a live person, rather an automated phone system). No response to either of my communications. Please update on the status and deliver or refund this order.

    Business Response

    Date: 19/04/2023

    ******,

     

    I tried to give you a call back after we spoke (******). I have confirmed proof of documentation that the online order has been completed and delivered to ******************************* by ****** on 04-10-23. Please see attached confirmation receipt from ******. Regrettably, our inventory isn't always accurate from theft etc. so online orders may be slightly delayed. We try to communicate this with customers as best as possible. Regarding the complaint that we only have automated messages is inaccurate; our system asks for prompts (press 1 for customer service, just as you have done to reach me). Of course, the phone can't always be picked up if we are helping customers. Thank you for following up.

    Please call me back for a quick conversation at ************ and ask for ****** if you'd like any more details. I left you a voicemail and will try you one more time shortly today, April 19/23.

     

    Once again, thank you for your assistance in this matter.

    Sincerely,

    ******* ** ****** ** ****** ** ** ** ****

  • Initial Complaint

    Date:12/09/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of dishes online from Poco Marine on July 6, 2022. When the package arrived on July 12, the contents was missing a bowl. We have not used the dishes (they remain in the packing boxes they were delivered in). I called but no one picked up the phone so I emailed them the same day. They responded on July 15, 2022 indicating that they would contact their supplier and get back to me. They never got back to me so I contacted them again several times over the month of August. Finally I had enough and told them the transaction is between Poco Marine and me - not between me and me their supplier. The last email I sent them was on September 1 and they have not responded. I either want a complete refund or the dish set that I ordered and paid for.

    Business Response

    Date: 26/09/2022

    ***** *** was notified of our multiple unsuccesful attempts to contact Galleyware to get a replacement bowl for the one that was missing in a set that we sold him.

    The response we received from ***** was

    "Pierre, it’s been over a month now and I have dishes that are still in
    the packing box that I haven’t used. The bottom line is that you sold me
    a defective product and have not made me whole. Your relationship with
    your supplier is your business not mine. Tell me what you are going to
    do to make me whole"

    I sent ***** an offer to partially refund the order ( 20%) or we send him a return label for a return and full refund. I have not heard back from him.

    We have called Galleyware 3 times and sent 2 emails and no response. We have done all we can. If the buyer will not except a partial refund or a return label and full refund. I do not know what else I can do!

    Pierre

Poco Marine is NOT a BBB Accredited Business.

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