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Business Profile

Meters

Quadlogic Meters Canada Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Meters.

Complaints

This profile includes complaints for Quadlogic Meters Canada Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Quadlogic Meters Canada Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:22/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January QMC accidentally billed me a week earlier then their date on the invoice they sent me. I didn’t have enough money in my account as my pay day was after this date but before the initial date on the invoice. For this reason I got charged NFT fees. I also missed work to chase up what happened. QMC refused to reimburse me for this so I took them to small claims court. When they received the court paperwork, they then emailed me saying they forgot to post transactions to my account that I now suddenly owe them. I informed them of receipts for these payments that I have, receipts they provided. Since my response they have refused to reply to me about, they just say I have to handle it in court. They are *********** to remove the money from my account again, even though I have proof of payment. This is purely just to harass me. I’ve sent them multiple emails proving payment. I can forward the evidence.

      Business Response

      Date: 22/03/2023

      As this has been elevated to a small claims court, we cannot speak about anything regarding this action until resolved. QMC will address this resident's concerns through applicable channels. 

      Customer Answer

      Date: 22/03/2023



      Complaint: ********



      I am rejecting this response because: they’re trying to charge me for something I have a receipt for. They’re going to take money from my account that I have already paid and have proof of payment. It will take me months to claw it back



      Sincerely,



      ****** ****

    • Initial Complaint

      Date:07/03/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to cancel service over the phone with this company in mid-December 2022. They informed me they would cancel my metering services after contacting my rental company to confirm my move out date. This never occurred.
      I was billed again in January for services that should have been cancelled the month prior, and my rental company and I both communicated that I no longer lived at the address they were metering for and they stated they would cancel my account after I had paid my bill for the period. I paid the bill.
      The following month they again billed me for services, withdrawing funds from my account after they had stated that my account would be closed out.

      Business Response

      Date: 08/03/2023

      Thank you for taking the time to voice your concern. Our billing department
      will reach out to you directly regarding this matter.

      Customer Answer

      Date: 08/03/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *********

    Quadlogic Meters Canada Inc. is NOT a BBB Accredited Business.

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