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Business Profile

Real Estate Development

M8TRIX5

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Development.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:19/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 4th, I informed m8trix I would be moving address and would like to set up an installation date at my new address. They responded asking for further details of the address, which I responded too promptly. On June 8th, I had yet to get a response, and again asked the. For their availability. On June 9th, I flat out asked for a response. I then spent time searching for the owners personal number (***** - ************) and informed him of my experience, which I found less than professional. ***** said he would personally deal with it.On June 10th, we set up an installation time of 8-10am on july 12th.On July 12th, no one showed up within the time frame. I contacted ***** at 10 telling him I had other obligations with my day and if there was no sign of the technician I want my account closed down. At 10:45 I informed ************ was leaving the premises, and I wanted to cancel my account.On the 17th, I received my bill for the precious month. I sent an email looking for confirmation that my account was indeed canceled but never received a response. I didn't exactly feel like I was treated with any level of dignity. Those days that they ghosted me were days I was still paying for the service. No one responded to email or voicmails (phone went directly to voicemail) and if I hadn't found the owners personal cell I don't think I would have heard back from them.All I want is confirmation my account had been deactivated and I won't be charged any further.

    Customer Answer

    Date: 13/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

M8TRIX5 is NOT a BBB Accredited Business.

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