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Business Profile

Storage Units

Make Space Storage - Fremont

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAVE A CONTRACT TO RENT A STORAGE UNIT.I PAY PER MONTH WHICH IS 12 PAYMENTS. AS OF JULY 01,2024 THEY ARE NOW BILLING EVERY 4 WEEKS THUS MAKING IT 13 PAYMENTS NOT 12.THE NEW RATE IS NOT PRO-RATED AND IF I DO NOT COMPLY THEN I HAVE TO PACK UP MY STUFF AND MOVE TO A DIFFERENT STORAGE COMPANY.

    Business Response

    Date: 18/07/2024

    Dear *****,

    Thank you for being a valued customer.  We appreciate your business and acknowledge that there are other choices out there for storage.  We changed our billing cycle to match up with our accounting system.

    I would like to offer you a free month rent.  The Facility manager will apply the discount.

    Regards,

    *********************

    GM Makespace storage

    Customer Answer

    Date: 04/09/2024

     
    Complaint: 22002536

    I am rejecting this response because:

    Yes to re-open complaint.

    The business said I would get 1 month free rental.This did NOT happen.

    Sincerely,

    *************************

    Business Response

    Date: 05/09/2024

    HI *****,

    Thank you for being a loyal customer.  I apologize for the miscommunication between myself and the facility manager.  The wrong credit was given.  This has been corrected and will be reflected on your next invoice. 

    Please let me know if i can assist in any other way,

    *********************

    GM Makespace storage 

Make Space Storage - Fremont is NOT a BBB Accredited Business.

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