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Business Profile

Carpet and Rug Cleaners

BC Steam Dry Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:16/01/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Work Order No: ***** Date: 3rd Nov 2022 Summary:I have contacted Steam Dry ******. However, my complaint is not yet resolved. Technicians did a poor job of cleaning the air ducts, and dryer vent. The Dryer vent pipe was still clogged after the cleaning from Steam Dry ******. Misleading advertisement on Steam Dry ****** and ********** shows different videos for cleaning air ducts and dryer vents but the technicians do not follow the process defined in these videos. The job Technician charged me a different amount than what was mentioned in the work order. Hidden charges.I need a refund for the Dryer Vent and Air duct cleaning.Details:The Dryer Vent was NOT cleaned. The technicians did not clean the Dryer Vent pipe.They did not use any vacuum or suction pipe.They just sprayed the air using a thin pipe from outside the vent. The dryer vent pipe was clogged after their cleaning. None of the actions listed in the below video were done. ***************************************************************************************** Air Ducts NOT cleaned. Air Duct Cleaning: Cleaning is not done properly, Your technicians just sprayed the air from outside using a thin pipe and did not use a vacuum pipe for suction. Did not open the ducts just blew the air from outside. Did not use a vacuum or any brush to clean. Spraying the air from outside does not clean the duct. Surprise charges for 2 Sealed Vaccum cleaner ducts (the old system which is not in use) - ******* added 2 ducts as these are not air ducts. Filter **** marketing person promised me a free 20*25*4 filter and it was also mentioned in the work order, but the Job Technician denied providing me with the air filter. Misleading advertisement/ flyer at the time of booking the order and promise not fulfilled to the customer. Surprise Basement charges: I was charged $50 as a basement fee which was not discussed or agreed upon while booking the work order.

    Business Response

    Date: 13/01/2023

    Good evening, this customer is located in BC not *******

    Thanks

BC Steam Dry Ltd is NOT a BBB Accredited Business.

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