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Business Profile

Electric Bike and Scooters

Leon Cycle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Bike and Scooters.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 15 bikes for company used and have defective on the bike. File claim 08.27.24 and to this date no respond and solution. Have more claim yet to report. Initially was given invoice for $1400 per bike and paid $10,000 for initial payment. Recently was given another invoice for balance payment bike change to $1500 per bike Told the sales person I need defective 6 bikes not including some from pass order to be resolved before making balance payment or they can collect back the bike which they sold equal to balance payment of the invoice, as Leoncycle have bad reputation on honouring the warranty claims.Have several claims from pass which was not resolved by the company eventually i have to write off some of my bikes.

  • Initial Complaint

    Date:24/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 7/2023 I purchased a ** ****** ebike via the *** ****** website. The bike was received within days. On August 14th I made a further purchase for an extra *** **** battery ( order #: ****) which at the time was advertised on the *** website as compatible with the ****** and Moscow Plus. Relying on the website I purchased the battery at a cost of $789.87 CDN including taxes and shipping. I received the battery days later only to find out it is not compatible with the ****** **. I immediately attempted to contact customer service. After several voicemail messages and emails, I received an email response from Leon Cycle advising that the battery is non-refundable. That particular battery is now removed from the website as compatible with the ** ******. Leon Cycles has taken this position given that I purchased this battery from their list of compatible batteries. Leon Cycle has admitted their error by removing the battery option from the website. However, they refuse to refund me in spite of their error.

Leon Cycle is NOT a BBB Accredited Business.

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