We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Hazel & Bo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed January 22. Ordered shipped January 27. Ordered rerouted February 1. Order lost after attempted delivery February 10. No response from the company.Shipping address was correct.

  • Initial Complaint

    Date:04/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two outfits for my grandchildren on September ******* from Hazel and Bo and neither have been delivered and it is now November ******. I spent $52.00. I sent their support an email about this and they still have not sent it.

  • Initial Complaint

    Date:08/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered paid and never receive. Jan 2024. And March supposedly delivered April 4 2024 To my daughter ****************************** She never received had said shes had problems receiving orders

  • Initial Complaint

    Date:18/03/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 coats from site on January 20th 2024. Website states 4-6 week delivery. Its now march and still no items. I have emailed them and they've responded,but just with an apology and stating it'll arrive in 2 weeks with a tracking number and link to click to track it.

    Business Response

    Date: 20/03/2024

    The customer was already refunded for her order lost in transit. 

    Customer Answer

    Date: 20/03/2024


    Complaint: ********

    I am rejecting this response because: ita bot rhat im rejecting it. Im waiting on the refund to post to my account as it was just issued last night 3.19.24 and startes to wait up to 10 days for refund to post.

    Sincerely,

    *****************************************

  • Initial Complaint

    Date:21/11/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ai ordered an outfit for a 3-6 month old and never received it. I text the company and told them that I had never received it and they gave me a really long delivery number and I looked it up and there was no such thing. I never got my money it’s just a ****.

    Business Response

    Date: 05/12/2023

    Hi *****, 

    Your order was shipped with **** tracking number **************************** and delivered on Oct 18th, 2023. You can track the package here *****************************************************************************************************************************

    I have also attached a copy of the shipping label showing the recipient and address. Unfortunately, it is now very late, but we would generally suggest to ask neighbors or check with the post office. 

    Best regards, 

    Cara 

  • Initial Complaint

    Date:14/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 16, 2023, I made a purchase of a product. It didn't take long for me to realize that I had significantly overpaid for the item, as other vendors were selling it at a much lower price. It became evident that something was amiss, prompting me to contact both the company and ****** to request a refund for my order. At this point, I grew increasingly certain that I had ****** ****** ** * ****, ********** ***** *********** ******** ******** ******* **** ****** *** *** ***** ******** ***** ********** ******.Upon reaching out, I received a suspicious email response stating that the company would gladly put my order on hold but outright refused to provide a refund. Since then, they have ceased responding to my emails requesting a refund, clearly demonstrating their lack of intention to ship the order.

    Business Response

    Date: 14/06/2023

    Hi Chase, 

    Your order was refunded earlier today. You opened a case with ****** claiming that the transaction was unauthorized. ****** sided with us as it was evident that you made the purchase yourself. The order/money was on hold while ****** was deciding on the case. Since they returned the money to us, we were now able to refund you.

    Best regards, 

    Cara 

  • Initial Complaint

    Date:07/02/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on January 20th, 2023. I received a confirmation of this order the same day via email. On 1/24/23, I was sent another email informing me that all of my items had shipped. Only part of my order (3 out of 5 items) was delivered on 1/30/23. After waiting a few days to see if there was an issue with the *** delivery, I reached out to the company on 2/3/23 to inquire about the rest of my order. Only then did they respond that the remaining items were out of stock and they were not sure when they would be in stock again. It seemed that they would have been content to keep my money without sending me the items or informing me that they were out of stock.

    Customer Answer

    Date: 16/02/2023

    No, I did not.

    Business Response

    Date: 27/02/2023

    The missing items have been shipped in the meanwhile and the customer was provided tracking for the shipment. 

  • Initial Complaint

    Date:31/01/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Hazel and Bo on Jan 2, 2023 in the amount of $221.50. I monitor tracking notifications on orders I place with **** so I know when things arrive. On **** and their site, it shows that every item from this order was delivered but I did not receive 2 items totaling to the amount of $45.90. I have emailed them and not heard back.

    SUNFLOWER Romper Dress with Headband - 3-6 months
    Fulfilled Jan 11
    Othe************************ ************************** ****** ******* ****** ****** ***** * *** ****** ********* *** ** **************************** ******************* ******

    Business Response

    Date: 11/02/2023

    The customer has chosen two other outfits to replace the ones she was missing in her order as one of them is still out of stock. 

  • Initial Complaint

    Date:30/01/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased from them on 1/17 since I have newborn I didn’t realize I never received a confirmation email until 1/26. I emailed after hours that evening to their support email. I also emailed two more times on 1/27 and messaged on ********* with no response. They are currently committing theft by not shipping my item or issuing a refund. If I do not hear from them on 1/30 I will be disputing the charges with my bank.

    Business Response

    Date: 11/02/2023

    We responded to all the customers emails, she should have also received a confirmation email and a shipping notification to the email address provided and her order was shipped and delivered with **** tracking number ************************** on Feb 1, within the 2-3 weeks delivery time estimate. 

    ************************************************************************************

  • Initial Complaint

    Date:30/08/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hazel and bo- I ordered a child's sweater for 44.95 a few months ago, never received, unable to contact seller

    Business Response

    Date: 01/09/2022

    Hi ******, I am sorry to hear you never received the order. I just checked on it and it was delivered on June 8, 2022. *** *** ***** ** **** ************************************************************************************

     

    However, looking at the address you entered, I noticed their are what appears to be two unit numbers. 

    ***** ******
    **** ****** ** ****
    ****
    ********* ** *****

    You should be able to see what you entered as the shipping address in your confirmation email. I am not sure which one is correct and if maybe it was delivered to the incorrect one? 

    Best regards,

    Cara 

    Customer Answer

    Date: 02/09/2022



    Complaint: ********



    I am rejecting this response because: The address and recipient ***** ****** ** ********** ** is correct.  The item was never received.



    Sincerely,



    ****** *******

    Business Response

    Date: 07/09/2022

    Hi ******, I'm sorry to hear that. Could you please send an email to our support team at **********************? We will be happy to help you there. 
    I see you have ordered from us before and received your orders without any issues. We'd be happy to help you out via our normal customer service.

    Best regards,

    Cara 

    Customer Answer

    Date: 07/09/2022



    Complaint: ********



    I am rejecting this response because: This package was not received.  The address listed is correct .  **** ****** **** * ****.  **** **** ** ** ** **** ****.  The mail goes to a central location for that park and my daughter distributes the mail to each unit.  This package should have been insured and should be replaced.  At this point, I dont even know what size the sweater was that I ordered.  I will also email at ************** regarding this.



    Sincerely,



    ****** *******

    Business Response

    Date: 14/09/2022

    Hi ******,

    Ok, I understand and I am sorry that the package did not arrive. I don't know what exactly happened to it as it says it was delivered, however your daughter did not receive it and I just assumed that maybe having multiple numbers that seems like unit numbers might have caused the issue, but maybe whatever happened is completely unrelated. 

    We have received your email at our support team and a replacement is being shipped out to your daughter. Hopefully this time all goes well and she will receive it without any problems. 

     

    My apologies again for the inconvenience caused. 

     

    Best regards, 

    Cara 

    Customer Answer

    Date: 15/09/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *******

Hazel & Bo is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.