We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Printing Services

Kickstart Printing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 15: I submitted a print job via email January 16: paid an online invoice in order to print the job January 18: received an email saying the job was ready for pickup; I replied saying that I could pick it up tomorrow, but would they be able to leave it outside in their after hours pickup area. This option was offered to me last year by the Principal, ****. I did not receive a reply January 21: Having not received a response, I went to check to see if my material had been left out, and could not find it. January 22: I follow up with another email asking for directions to pick up my material January 24: I receive an email apologizing, saying that my email had been lost in the system January 28: I again check the after hours pick up and my material is not there.January 30: I email the business explaining that Ive just moved out of the area, so I am unable to continue to come back and check for my material. I request a refund.January 31: the business says they will not issue a refund, but they are willing to reprint and ship my job to me. January 31: I respond thanking them and providing my mailing address February 20: having not received anything in the mail, I email the business again asking for an update.February 24: having not received a reply to my previous email, or anything in the mail, I follow up with another email February 27: having not received a reply to either email, I send another email saying that I would like an update by the end of business the next day (February 28), or I will be submitting a complaint to the Better Business Bureau.

Kickstart Printing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.