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Business Profile

Gas Station

Chevron

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:27/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 4 2024,I paid 17.00 for regular gas at Powell River Chevron gas station at 4640 Joyce Avenue Powell Rive BC.V8A3B3.The store clerk gave me a reciept,and I pumped gas.The pump shut down at 12:00 dollars.I went to see the store clerk to ask why she gave me a reciept for 12:00,when I paid 17:00 dollars.It took a few minutes to turn the pump back on,and I was given another reciept for 5.00.No explanation was given why the clerk gave me a reciept for 12:00 with the 17:00 in her hand in front of me..The day after the holiday I phoned the Chevron BC Headquarters,and made a complaint TICKET **********. A man later phoned me,and said he would look at the store videos,and let me know what he finds.Then he started to tell me their gas stations have had a lot of computer problems.this seemed to pertain to problems with the gas pumps.This was not the problem,the problem was the store clerk giving me 12.00 dollars gas,when I payed 17.00 dollars,forcing me to ask for the rest of the 5.00 dollars I paid for.I would like an answer why the store clerk gave me a reciept for 12:00 dollars when I gave her 17:00.Chevron managament should have a report on my complaint to then that I can see.I do not want to see other customers losing money when they pay cash for gas.When the pump shut off,I could have drove off thinking I had the 17:00 dollars in gas.But I read the gas meter,and my gas reciept,so I knew, I never got the gas I paid for.

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