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Business Profile

Electronic Cigarettes

Vape @ 5th

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date Purchased: March 25, 2025 @ 11:39am I had purchased four disposable vapes from Vape @ 5th. I know from previously using these vapes that I can get 2 weeks, with the four disposables. I did notice, though, that the disposable vapes sold to me were VERY expired, like over a year expired. That lead me to believe the vapes are faulting because they are expired. Today the date is March 28, 2025. I have had THREE out of the four disposable vapes burn out on me (stop working). I know this is not from my own human error, I know I didn't just use them more. It's physically impossible for me to smoke through 3 vapes in 3 days. I called Vape @5th at 4:25pm today (March 28). I explained that I believed the vapes were faulty, i told them I wasn't blaming them for it, but I was kindly asking what their policies were in regards to refunds/exchanges. I was put on hold so that the manager could come speak to me. The previous worker came back on the phone(No manager) and told me that if I wanted a refund, I would have to contact Icon Bar directly, and that all they could do was offer a 10% discount the next time I came in. I believe this is unacceptable to be selling expired/faulty products to people. On top of the possible HEALTH HAZZARD of expired vape Juice.

    Business Response

    Date: 01/04/2025

    Hey, sorry late response can you please bring the product and the receipt to the store. If its our mistake we will take of it asap and we really apologize for the inconvenience.

Vape @ 5th is NOT a BBB Accredited Business.

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