Reviews

Review Details

• Review fromK. A.

  Date: 29/05/2023

  1 star

  K. A.

  Date: 29/05/2023

  This contractor was hired to complete a 500 sq ft basement. Hired at the end of October, never started any work until December 13th even though he was told the project had to be completed by Apr 1st, 2023 numerous times. Budget was discussed as well on a number of occasions, which was $40k and we were given a written quote that outlined the costs for the project that totalled the discussed budget plus gst. This contractor lacks communication skills, does not consider any obligations the client may have as important, mismanages time and does not feel it necessary to clean up at the end of the work day, if and when they show up. The contractor totally disregards the clients home as such and considers it as “his job site”. If challenged on anything or if the client shows any type of frustration with the contractor he gets very defensive and always has an excuse for his actions or lack of. He likes to do things his way, not necessarily the way the client would like. The project ended up not being completed as was requested but the the level of frustration over a 6 month period had grown to a point that was unhealthy for our mental health. The contractor tried to charge for “extra time that as required” to complete an uncompleted project. We took pictures, videos etc during the entire project. We would NEVER recommend this contractor. We paid this contractor as he requested throughout until the very end and when final payment wasn’t made right when he wanted he suggested that he was having to beg for final payment after “helping “ us with a low budget. Totally unprofessional!
  

  JR & Sons Enterprises Ltd.

  Date: 29/05/2023

  1. Client was charged for design, drawings and coordination with energy evaluator at design stage. Customer had an outlined scope of materials and contract payments with a notification of a possible 10% contingency for additional labor required--she was given notice ahead of final payment that there would be a requirement of 4.5% due to issues with floor install and misc minor expenses. The floor issue were outlined at design and during installation (client is the mother of the home owner). Client paid draws 1, 2 and 3. Final draw outlined in contract is $4,000 plus contingency; client paid $2000 and unilaterally decided to breach her contract and not pay final invoice as outlined.
  2.Deposit for design was paid in October and work was not started until contracts already underway were completed. On ALL communication concerning completion date, it was repeatedly explained that we could not guarantee a completion date; site was to be a music studio and I explained if any work still was not completed, It would be minor trim or paint touch ups that could be deflected to the weekend in order to ensure studio was operational.
  3, Customer has brought up complaints that were never in the scope of work or agreed to in the contract. If a customer desires anything, it must be listed in the scope and agreed to by both parties..
  4. The defensive reaction that I think she is alluding to: customer was upset (texted me at midnight) for a water leak (supposed emergency) on a site that I had no water contractors. I was accused on causing a leak, explained why the supposed cause could not be accurate (later proven correct) and finally told her I was not a plumber or emergency service for plumbing and she would have to call the plumber she hired to do the job. A minor leak was found in an area removed from the drip and it was fixed easily. Plumber can very hysterical action of client.
  5. I am very articulate and knowledgeable in my field; son of client thanked my for "explanations" of process and building science that client seems to portray as uncaring and argumentative...character references are available if desired.
  6. Final contract payment was due on completion when keys were returned. I returned keys and had to repeatedly request payment for contract amount, which still has not been paid.
  I must state publicly; If you want a certain amount of communication from your contractor or have a specific idea of "professionalism", please explain it to him/her and place it in the contract so it is obvious to both parties. I regularly communicated outside of work hours and was requested to communicate at some unpolite hours; I am answering for lack of communication and disregard of customer wishes.
  I am not sure how to respond to lack of specifics.

  K. A.

  Date: 30/05/2023

  This is the absolute quickest this contractor has responded to any communication I had with him in 6 months. Apparently he does budget for the time to monitor any complaints or comments made to the Better Business Bureau. His response is full of double talk and half truths which is what he is articulate at. He was paid what he quoted. Just as he states in his response - don’t just assume your contractor will communicate or be professional - put it in the contract.
  Just like in another complaint that was filed against his company his response was to put all the blame on the client, he thinks he walks on water.