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Business Profile

Moving and Storage Companies

Hart U-Stor

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:29/08/2022

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been renting a storage unit from HartUStor since 2009 23,400.00 I have given these people.
    Rental amount 147.00 per month
    It is up to date. The male owner passed away
    Since then the wife decided to double my rent, to 300.00 per month claiming it was overlooked for years. Hmm
    I am a person with a disability and I only get just over 1200.00 a month
    I told her I could not afford that. They said there was no way around it.
    The male owner who passed away offered me a choice to buy a container, when I said yes, he backed down, but on there Website it states the unit could be bought. Sounds confusing to me.
    Anyhow, due to personal issues, I stored these items until I could deal with them. I am physically disabled.
    Now, since I have told the woman I would talk with my lawyer she started to change the hours of her operation. The receptionist stated to me the hours were 9-5 Monday-Friday. Who in the world has time to deal with moving and storage only during 9-5 Monday-Friday. They use to have moving vans, movers and now she states she has none of that, however on most of the webpages, not their website it states differently. She had the receptionist go in and change the hours since I complained, as on the site it stated date changed August 2022. How convenient. I did my research and found many other pages with different information.
    I feel cheated in many ways. The man was good to me. Helped my friend with a moving van and my sons to get our items settled there until I was settled. Still not settled, another long story, I had no choice, but to stay at HartUStor. The man even gave me some free months, because I had been there so long. Then he was working with * **** ****** *** ******* and couldn't do that any longer.
    I was told by the receptionist that the lady owner wants to sell. But, why increase my rent double?
    Then she said she would lock everything. The hours a week ago were Monday-Sunday 9-5.
    I have some information copied already.

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