We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving and Storage Companies

Hart U-Stor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:29/08/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been renting a storage unit from HartUStor since 2009 23,400.00 I have given these people.
    Rental amount 147.00 per month
    It is up to date. The male owner passed away
    Since then the wife decided to double my rent, to 300.00 per month claiming it was overlooked for years. Hmm
    I am a person with a disability and I only get just over 1200.00 a month
    I told her I could not afford that. They said there was no way around it.
    The male owner who passed away offered me a choice to buy a container, when I said yes, he backed down, but on there Website it states the unit could be bought. Sounds confusing to me.
    Anyhow, due to personal issues, I stored these items until I could deal with them. I am physically disabled.
    Now, since I have told the woman I would talk with my lawyer she started to change the hours of her operation. The receptionist stated to me the hours were 9-5 Monday-Friday. Who in the world has time to deal with moving and storage only during 9-5 Monday-Friday. They use to have moving vans, movers and now she states she has none of that, however on most of the webpages, not their website it states differently. She had the receptionist go in and change the hours since I complained, as on the site it stated date changed August 2022. How convenient. I did my research and found many other pages with different information.
    I feel cheated in many ways. The man was good to me. Helped my friend with a moving van and my sons to get our items settled there until I was settled. Still not settled, another long story, I had no choice, but to stay at HartUStor. The man even gave me some free months, because I had been there so long. Then he was working with * **** ****** *** ******* and couldn't do that any longer.
    I was told by the receptionist that the lady owner wants to sell. But, why increase my rent double?
    Then she said she would lock everything. The hours a week ago were Monday-Sunday 9-5.
    I have some information copied already.

Hart U-Stor is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.