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Business Profile

Stucco

Eclipse Acrylics & Stucco

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:19/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Eclipse was hired to replace the parging on my basement walls for $2730. The parging has not adhered to the wall on the north and west walls, it fell off and cracked in 8 different areas.They returned to do a repair but only repaired 2 of the damaged areas.There is a total of 8 areas where the parging is cracked and not adhered to the wall. They applied new parging over top of the old parging that is not adhered to the wall. The patch parging is also a different color than the original parging.These are not industry standard repairs. I need Eclipse to return and complete the repairs or give a partial refund. If I can't get a resolution within the next 3 weeks I will seek a refund for the full $2730 through the civil resolutions tribunal .

    Business Response

    Date: 23/05/2023

    I will be meeting **** onsite today to access the issue and resolve the matter.

    Customer Answer

    Date: 28/05/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    These guys did an excellent job and I would highly recommend them to someone else, misunderstanding on my part gave rise to my complaint and I retract my review. I would highly recommend this business to others. Good job Darrell 

    Sincerely,

    **** *****

Eclipse Acrylics & Stucco is NOT a BBB Accredited Business.

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