Complaints

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• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** quoted me $****** to move my manufactured home. I had a contractor there as a witness to this. ***** arrived a day earlier than I had requested, which was already concerning to me since I didnt need him as I was packing up the house. However, I assumed he would stick to the quoted price. It soon became clear ***** had little experience moving a house, he couldnt even back up a trailer. It took several hours to line it up and he was missing tools and spent hours running around town looking for these tools. In the middle of the day he broke out a cooler and he and the pilot driver began drinking beer on site. I was not ok with this but I thought we may be finishing for the day. He then called in for his permits to drive and we left right after finishing a couple of beers. We drove at night, which the permit was clear we could only travel during the day he later told me. We almost lost the house and my frame was damaged because he didnt weld the hitch to the frame. When we arrived in ** he forgot to get a permit to the side road to my lot. CVSE has opened an investigation into all of this.****** poor driving abilities were a problem on the day we unloaded and it took several hours longer than an experienced driver would have taken. He then said the bill would be $18,000. He came the next day with a bill of $21,400. I refused to pay this amount and he accepted $16,200. ****** plus the permits the third pilot truck in ** which he forgot about in the quote plus GST. He cashed this check and then put a lien on my house for $5,700 taking the bill to $21,900. I will be taking ***** to court to recover the $5,700 plus *** him for the damage to my house.

  Business Response

  Date: 02/11/2023

  Good evening,

   

  Mr. **** had decided that the invoice that we provided him was over his expectations. ******** had provided him with a verbal quate over the phone. The quate was for just the travel time from ****************************** to ************* ** and return to ****************************** with the home. We did say we were not able to give a final number cause we were unsure how ready the mobile home was to move. We did indicate that the final bill could come to around $20,000.00. 

  Arriving to site is was a clear indication that the home was no where close ready. My driver and pilot spent the majority of day one and most of day two preparing the home to be loaded on to the dolly for transport. After arriving to ****************************** we soon discovered that the site for drop off was not properly prepared as it was described by Mr. ***** My driver ***** is very experienced driver and has owned and operated his trucks for over 30 years. Mr. **** contactor had to take away some of the bank and the fence in order to have this unit put into place properly. The drive way had a 90 degree left turn to maneuver this 66 foot units on to is location.  This did take better of the day due to the set up. After discussing the billing with ***** we did decide to cut a the labor fees a little back to help Mr. ********************** **** was given the bill and there was no mention at that time that he had a problem with the cost at that time. It was a week later in a text message to ***** that he was not happy with the price after ***** asked when we could expect payment. This is all in text and have been saved. ***** did go and spoke in person with Mr. **** to discuss the bill with him and Mr. **** was getting angry and ***** decided to end the conversation and left. Later that week Mr. **** dropped off a cheque to what he felt he should pay.  Which was $16,175.99 along an itemized price break down of his payment. We then mailed Mr. **** a new invoice with balance owing of $5,713.09.  Mr. **** never contacted up about the balance owing.

  We put a lien on him home to insure we would received the payment rather than sending the bill to collections. Once Mr. ********** got word that we took this step. He then started sending *********** text messages about contacting you and slandering our business on all of our social media pages that we operate for our business unless we drop the lien.  Now I am writing you in response to Mr. **** accusation. He as taken his *********** text and has chastised all my marketing media sites.  Never once in or around the first invoice till this point had Mr. **** indicated any damages of his home. I understand Mr. **** is upset and I can respect that however we are a business and do need to be paid for the job we provide. 

   

  Thank you for your time

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