We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

OpenRoad Richmond Auto Body

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Reviews

This profile includes reviews for OpenRoad Richmond Auto Body's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

OpenRoad Richmond Auto Body has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    2

    Average of 5 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Himanshu D

      Date: 10/07/2025

      Avoid this place at all costs. I brought my Porsche in for repairs with an estimated timeline of 3-4 weeks. Its now been over 50 days, and Ive received zero meaningful updates. Despite multiple visits to their shop, all I got were excuses and delays.Communication is non-existent. ****, my point of contact, was completely unreliable in providing any progress updates, and the branch manager didnt bother to reach out once clearly trying to dodge the issue ***************** isnt helping either, and theyve capped rental coverage at $1200, which doesnt even come close to covering a rental for such an extended delay. Meanwhile, this shop continues to drag things out, and it honestly feels like theyre trying to milk ICBC for all they can.This whole experience has been frustrating, stressful, and completely unprofessional. Do yourself a favour and stay far away from Richmond Auto Body in Coquitlam. They are unethical and have no regard for customer service.

    • Richard1973

      Date: 25/04/2024

      Very kind and thoughtful dealership. ****************, Estimator and staff did an excellent job. Difficult repair due to shortage of parts on new EV which prolonged wait. Happy to return loaner which used much gasoline.

    • Jack T

      Date: 27/02/2024

      Please keeping away from this shop. They will damage your car and deny it. They are dishonest and not trustable. If you use their service you will face a big headache and trouble.Their credits are so low and should stay in the market!

    • Sparky R

      Date: 10/04/2023

      I have used (OpenRoad) Richmond Autobody in the past, and return to them. The repair-quality has always been great, but I have had to send it back to Polishing for a few minutes' re-work, and other small details. Shouldn't happen.Like others, I kept receiving false information about the status of my repair, and when it would be ready. My car went in for a 3-day repair, and after 20+ days I was stressing! Stressing because my best ICBC insurance would only allow $750 for a rental-vehicle, and this repair was heading beyond that amount!Galling too, was the fact that this was a "no-part" repair - a crumpled panel only. No supply-chain issues.I prefer to be delighted, rather than filled with dread and apprehension.With another repair looming, I will return, but I have to have plans in-place to manage the inevitable time-over-runs, Maybe phone the car-rental-company after a few days, and scale-back my "equivalent" rental to a cheapo-ecnono-box. I have to be alert to early warning signs of trouble, and impending time-extending. But I must say, my last experience when the time over-ran by >6x takes the cake (remember: no parts involved).

    • Sukh B

      Date: 16/08/2022

      The tech working on the car did not treat the car with respect and ruined a lot of things in the process. My bumper is not lined properly and my sensors are out of place. The weather guard inside the fenders is displaced. Brandon absolutely refused to do anything about it. *** **** ******* *** ***** ***** **** **** ** *** *** **** And the car is not fixed properly

    OpenRoad Richmond Auto Body is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.