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Business Profile

Cabinet Manufacturers

Vancouver Cabinets Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Vancouver Cabinets Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Vancouver Cabinets Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:20/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am unhappy with the service and quality of product provided by Vancouver Cabinets. My general contractor sub-contracted them to install cabinets and laminate countertops in my kitchen (note that they then sub-contracted the countertops to *************************************, ******, **). I was quoted $8300 for the cabinets and counters and installation. Sept 4 Vancouver Cabinets was informed of my counter choice Sept 14 - Ripped my ******************************* out (myself) on Sept ******************************************************************* a week and a half Sept 19 15 days after informing of my counter choice I am told that counters were on backorder until Sept 30. They offered to install different laminate but only gave a choice from the same few standard samples I had previously rejected so I said no.Sept 24 original date for counter install (didnt happen due to the ordering issues)Oct 2 counters installed but missing a piece due to mistake in cutting. Delay as new piece ordered.Oct 15 counter install completed (3 week delay from original counter install date)Oct 29 due to counter delays reno completed 45 days after start Due to the issues & delay with the counters, I was unable to use my kitchen for much of the 3 week period as I had no water/dishwasher/counters. On top of that, the cabinets had many issues such as dents, dust in the finish, unevenly hung and spots missing paint. Although the installers came back to correct the issues and replace some doors, they still did not fix all the issues that had been agreed to and my general contractor had to eventually finish them on their behalf. All of this meant that I also couldn't use many of my cupboards during this time as well. As compensation for the issues of the cabinets and counters, Vancouver Cabinets offered to take only $200 off of their invoice. I don't think this is enough for causing such a long delay and making my kitchen unusable while waiting for the issues to be fixed.

      Business Response

      Date: 29/11/2024

      I appreciate you making us aware of the customer's negative experience. We strive to provide excellent customer service in a timely manner.

      I've relayed this message to our Langely store sales Manager, ****. He will working actively to resolve this issue.

      Warm regards,

      ***** **

      President of Vancouver Cabinets Inc

      Customer Answer

      Date: 29/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  ****, the ******* store manager offered a more appropriate deduction for the cabinet and counter issues which I have accepted.

      Sincerely,

      ***** ****

    Vancouver Cabinets Inc. is BBB Accredited.

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