Reviews

Review Details

• Review fromBrian F

  Date: 24/10/2024

  1 star
  Unprofessional and ****************** I had a frustrating experience with Santa's Chimney Services. I was quoted $250 for a chimney sweep and $150 for an inspection if it didn't pass. When the technician arrived, he barely glanced at the chimney and fireplace before declaring them unusable, demanding $150 for this so-called inspection. This felt like a blatant money grab. I could have easily sent him two photos to assess the situation without needing an in-person visit, which makes this even more frustrating. I felt deceived and overcharged for a service that lacked thoroughness and professionalism. I urge others to be cautious when considering this company, as their approach seems more focused on making quick money rather than providing genuine service.

• Review fromGayle O

  Date: 17/11/2023

  1 star

  Gayle O

  Date: 17/11/2023

  ****** came to sweep our chimney and to date refuses to provide a receipt for the work. I paid $250 cash and requested a receipt for the landlord when the work was done He was too busy and wanted me to provide him with my email by emailing him. I tried to do this but every email I sent to Santa's, Santas, santa'schimneyservices, etc. was undeliverable. I then tried to confirm his email by telephone, he said he would call me back in 15 mins. but no return call and now he hangs up when I call. He is too busy to take calls, return calls or provide invoices and receipts for work done.This is a simple request for a receipt and should not take numerous phone calls. I have been dealing with this for 9 days now with no results.I would not recommend this service.
  

  Santa's Chimney Services

  Date: 18/11/2023

  Dear ***/ ******,

  
  

  This was my company's response to her review. 

  
  

  She mentioned I said I was too busy to give her a receipt. We DO NOT write receipts in person. They are e-mailed to our customers on company letterhead, which contains all of my business and certification information. Her emails kept getting bounced back, because she is not sending to the correct email address. That IS NOT our problem. We were more than willing to send her a receipt. Her anger/ frustration was focused at me, when she should be consider her performance, firstly. 

  
  

  This is my ****** REVIEW response. 

  
  

  You called me at 9 am, while I was driving on the highway, upset because your emails keep bouncing back. You were insistent my email address was wrong. I explained to you that my email is correct, as it is on the business card I gave you 2 days ago. I was driving and could not help the situation at that moment. I told you I will send you the receipt when I am back in the office. I asked you to send me a text message to me, or an email. That wasn't good enough for you. What was I to do?

  
  

  You were getting increasingly upset.
  
  You seemingly wanted an argument, in my opinion. I was trying to diffuse the situation. I don't know why you were getting so upset. You just had to text me or email for the receipt. I have provided thousands of receipts to my customers over the almost 4 decades in business. It's a very simple process. I gave you my cellphone number , because you were trying to text my landline.
  
  
  
  The fact that you were accusing me of having the wrong email address on my business card was absurd to me.
  
  I had to get off the phone, as I arrived at my customer's house. You called me back 5 times. 5 times while I was with my customer. I blocked your number, as I felt that your behavior was becoming very concerning to me and I did not want to speak to you any longer. If that offends you, so be it.
  
  At Santa's Chimney Services, we strive for customer service excellence with every phone call answered. You were no exception. I didn't treat you any different than I have with the thousands upon thousands I have met over almost 40 years in the industry.
  
  Your receipt for $100 has been mailed to you.
  
  Please, do not contact us again.
  
  Thank you.

  
  

  I should also add that there was a  person in my vehicle that heard the entire conversation. They were just as shocked as I was. Her $250 receipt has been sent to her. Correction, it was not $100