We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Couriers

The UPS Store #58

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Couriers.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Cynthia M

    Date: 25/01/2025

    I missed out on a delivery by *** today, I read I had to pay $69.04 on the notice but that I could pay online. Mind you, this is a $86 USD item. I go online and it asks me to pay $62. That's a price discrepancy. So I call *** and ask why, on the phone the agent said it was actually $73.74. Why 3 different prices for an item which almost matches the brokerage fees/import fees/taxes? They couldn't admit on the phone why they do not advise customers in writing that paying online is a cheaper option, and why does that option only become available IF you miss your delivery driver. This screams fraudulent to me, it's shady and deceptive. A price should be the same, and if there's a discrepancy your customer should be notified in writing. There is nothing on the website that addresses this, and the agent on the phone and their manager expressed zero accountability for this. Imagine going to ************* Foods/SaveOn or whatever and paying for bananas for $1.23, but then you go to the till and it's $2 and you check online and it's 0.50 cents... this is deceptive and wrong. Especially finding out you can only get the link to pay IF you miss the delivery driver. Needless to say I will not use *** again and will join countless people on reddit complaining about the same said thing. Companies should be transparent, clear and notify customers in writing and on their site about any discrepancies. *** for instance has always maintained the same price online as on the paperwork you receive. I don't trust *** anymore and you shouldn't either.

The UPS Store #58 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.