We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cryptocurrency Exchange

Hibit Blockchain Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

This profile includes complaints for Hibit Blockchain Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hibit Blockchain Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Hibit Blockchain Inc.

      2230 8260 Westminster Hwy Richmond, BC V6X 3Y2

    • Hibit Blockchain Inc.

      2817 4500 Kingsway Burnaby, BC V5H 2A9

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:20/02/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/22/2023 Gave a bank draft of CAD $180000 to **** **** through her husband *************** in exchange of buying bitcoin and put into my ***** ****** for personal investment. They kept my money and she deposited into her own account without doing anything. She then falsely accused me of involving some criminal activity without any evidence. She told us the police was informed but l was not given any file number. On the contrary l reported to the ******* Police and the file number is 2024-1104

      Business Response

      Date: 12/03/2024

      Hi dear BBB,

      Thanks for your email and sorry for late response.  

      - As I mentioned over the phone call last week, this matter has nothing to do with my company. It is a deal/exchange between Ms. ***** **** and **************. Ms. **** made this very clear in the beginning of the deal.

      - The deal has been completed on Feb. 23rd with written consent from **************. You can verify this with **************.

      Hope this helpful.

      Thanks for your effort.

      *******************

      Customer Answer

      Date: 12/03/2024


      Complaint: ********

      I am rejecting this response because:

      They overcharged me more than **$ ***** that is absurd and not according to the agreed 3% of the total. They kept my money for over two months. Apparently she did the same with another customer whose money was also kept by them for two months. Their practice is very unprofessional and unethical.

      Am sending you the pictures of hand written receipts without my photo id


      Sincerely,

      *****************

    Hibit Blockchain Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.