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Business Profile

Express Shipping Services

Ant Eparcel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed the order on ***** and it said delivered, but it was no delivered to my home. I immediately contact *** Ex and notified ***** the same day once I go home and seen no package. ***** told me it will take 7 days for them to check. I agreed. Also, *** Ex say they had to contact the driver so I waited for their reply as well. I recieved a reply from ***** said "******* 11/27/2024 20:25 Hello there,Great to hear from you again Sorry, according to the internal investigation results, the logistics show that the package has been delivered successfully.Since the official website shows that your package has been successfully delivered, we cannot apply for a refund for ****** is recommended that you contact the courier directly to verify the delivery information of the package again." Fed Ex said "Hi ****** ******-*********,Thanks for reaching out to us about case number C-169794656 Ref-38618!I apologize for the delayed response. We have heard back from the driver. They are not sure which home it was delivered to. If at this point you still do not have your package, we recommend that you contact your shipper for next steps. Thank you"I did not receive my package. I have 5 kids and am a struggling mother who tried to purchase affordable clothes as I always do from ***** with no problem, but after today I will not be using *****. I really just want my money back or the items I purchased.

  • Initial Complaint

    Date:23/10/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im a loyal customer of ***** and I contacted their customer support team about a parcel being delivered but I never received it. It was meant to show up between October *****th. Still havent heard any updates from them but I would like either them to deliver asap or send a new shipment.

    Customer Answer

    Date: 15/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:08/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ***** order is devided on two packages. It says that it is delivered for both and I never received anything. The order number for both Packages is: GSHNHH48C00MKCA

Ant Eparcel is NOT a BBB Accredited Business.

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