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Business Profile

Gas Station

Bridgeport Chevron Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stopped for gas at the Chevron located at ***** Bridgeport Rd in Richmond BC on August 7th 2022 at 15:55. Later that night I had to stop for gas again and discovered I had no gas cap. I was wondering why my gas had run out so soon. The next morning on August 8th I called the Chevron and asked to speak to the manager of the store. The day manager had told me to come and look for my gas cap. I informed him that I canot afford too drive all the way from Cloverdale (Surrey) to just check for my gas cap. The gas I had was for getting to and from work this week. He questioned that I was even at the gas station or not. I told him I had the receipt to prove it. He told me to bring the receipt in and he would compensate me for the gas cap and the gas to get out there. When I finished work I drove in rush hour to get to the Chevron and the manager was no longer there. A worker phoned him and let me speak to him. Now the story has changed I am no longer getting a gas cap nor am I being compensated for the gas I wasted getting here which I need for work. He tells me to go buy one and bring a receipt not taking into consideration I have no money for a gas cap and why shpuld I when I already had one before I stopped to get gas there. After arguing about what he told me ,he then proceeds to tell me to call the GM and store owner Trevor D*. I explain the entire story to him. I am quite insulted by what he said....he accused me of hiding my gas cap just so I could get compensated from this establishment. I cant believe this guy is so unprofessional and rude. * ** * ****** ****** *** ***** **** *** ** ***** *** * ***** ********** ***** ****** *** *** ******** ** * ******* ****** *********** **** *******. **** *** * *** ** **** *** **** *** *** ** * ****** ** ***** * ********** **** ******** **** *** ** **** ******* **** ******* ******* **** I want them to compensate my gas to get out there and back and a new gas cap. Thats it!

Bridgeport Chevron Service is NOT a BBB Accredited Business.

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