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Business Profile

Home Accessories

Pro Lite Warehouse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Accessories.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/12/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item was not as shown online. They are trying to pass it off as another item. Pictures included. The description they have on their website does not match what I received. They have since changed the pictures online since I reached out. I have no method of transportation nor am I capable of lifting the item to return it. They refuse to pick it up despite offering a delivery service. I have tried to have reasonable communications with them but they will not assist in any way.Desired outcome is to simply be refunded for the item and have them retrieve it.

  • Initial Complaint

    Date:15/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw closet organizers promoted on ******** and bought two from this company. The items arrived and while noticing the materials seemed cheap we did our best to carefully assemble it. When we moved it into location it wobbled a bit and came crashing down into pieces. We told the company and they insisted we applied too much force and will not refund our purchase. They offered to replace one of them but that is not what we want. The website has a return policy and they are not adhering to it.

    Business Response

    Date: 04/07/2023

    First of all, I want to thank you for taking the time to share your feedback with us. I sincerely apologize for the issues you have experienced with our product and for any inconvenience it may have caused.


    At Pro Lite Warehouse, we're committed to providing quality products and service. Your feedback is incredibly valuable to us, as it helps us improve and meet the expectations of our customers.


    While I understand that you are unsatisfied with the proposed solution of replacing one of the organizers, I also understand that you're more interested in a refund. According to our records, our company does have a return policy in place.


    Could you please provide more information about your case such as the order number, and the specific return policy you're referring to? This will allow us to investigate further and provide you with a more accurate resolution.


    Once we have this information, we will escalate your concern to our higher management and do our best to resolve this matter to your satisfaction.
    Thank you once again for bringing this matter to our attention. We value your business and hope to resolve this issue promptly and accurately.


    Best regards,

    Customer Answer

    Date: 03/08/2023

    Hello

    The company did not in good faith provide a solution so I feel this outcome is inaccurate. 

    However yesterday I visited the store in person and was able to get a full refund on the unopened box. I also accepted an offer of half the price I paid for the broken unit. 

    Can you Re open to add this final outcome?

    *****

Pro Lite Warehouse is NOT a BBB Accredited Business.

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