We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

River Rock Casino Resort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Tobi L.

    Date: 27/02/2023

    Feb 24/23, myself and three girlfriends, rented a suite. We were to attend a show that evening, at the hotels venue. This is a room they charge hundreds of dollars for. We arrived early, and asked if we could check in before 4pm. The room was not available, nor could we sit in lounge to wait, as their lounge doesnt open til 4;30 on a Friday. They stored our luggage in a locked room, and we waited. I got back inline at about 3:40 as there was a long line already forming. Finally getting to the front, I asked the shift manager why she was only one behind desk at checkin time on a Friday? She told us they had a large staff meeting that day, so were short on staff. Then she advises us that our room is STILL not ready. We again waited for another 20min, to be told our room wouldnt be ready til 5pm. That they would be sure to take our luggage to our room for us. We had a 5pm reservation for supper. We couldnt get changed out of our travel clothes or get ready for dinner. The shift manager told us they would give us 70percent off room. We get back to hotel after being embarrassed at the restaurant., finally receive our hotel keys, to find out our luggage had not been taken to our rooms. We go up to room to find personal belongings in supposed clean room. Trying to make the best of a very frustrating situation, we got ready, and went to show. Once in the venue, there was a middle aged man in a purple jacket, claiming to be the boss, that was very rude, moving people wherever he saw fit, as the seats sold on Ticketmaster, were not the same seating arrangement upon arrival. Half hour into the show, three women show up. The man in purple jacket moved two people from up front, and said these women could go there. One of my friends said, could you please sit down, we cant see. The one lady turned around, giving us the finger, and called us white b***ches! When we reported this to security guard. Nothing was done! I asked for full comp in the morning. General manager refused!

River Rock Casino Resort is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.