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Business Profile

Precious Stones

Trishna Rock and gem

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Precious Stones.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:21/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2023/7/17 Cad$704 The sales recommended a amethyst geode with picture and told me it is 141kg and about 1 meter high,I also sent email for delivery.However,I just noticed that the seller changed me original email,changed the weight from 141kg to ****kg. And cannot confirm the real size before delivery. I'm worried about it and would like to cancel the delivery and get a full refund,not store.credit,as it's not what they told me. I want to buy a large geode but not a small one

    Business Response

    Date: 24/07/2023

    Hi,

    I have already been in touch this customer and have tried to explain to her we dont have a refund policy and she was told this at the time of purchase and it states that on her receipt. 

    We also told her if we give her a discount it will be final sale. 

    However we are still offering her store credit or exchange.

    Customer Answer

    Date: 24/07/2023


    Complaint: ********

    I am rejecting this response because: the size and weight is different from what they told me in the store and they tried to alter my confirmation email in the reply before the delivery. I request to cancel it and get a refund.  Its not even a exchange because I found out its different from what they were saying before the delivery. 

    Sincerely,

    *****************

Trishna Rock and gem is NOT a BBB Accredited Business.

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