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Business Profile

Property Management

Southview Property Management Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/11/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. October 25, 2022 - Missing parcel valued at $215 CAD. Property manager has confirmed the courier left it at an unattended desk, however, will not confirm it was ****** (although they have access to cameras) and will not confirm why the parcel was written down in the concierge book as received. 2. October 31, 2021 - My purse was ****** from my work with my driver's license, credit cards, FOB, etc. I notified the building that the criminal had access to my FOB and address and they couldn't deactivate the FOB for almost 24 hours. I spent the night in a hotel that night as I was too scared to stay in my apartment when someone had access to the unit. Not one person from the business reached out to resolve this, I am only bringing it up again due to Incident #1 just to further prove my point that this business' effort to resolve issues is incredibly poor.

    Business Response

    Date: 10/11/2022

    This is in response to the Customer’s Statement of the Problem.
    1. Based on what we heard from Alex, our Resident Manager, the parcel was left by the parcel delivery man at the front Concierge desk whilst the Concierge was away from the desk. The parcel went missing shortly thereafter. We are checking security camera footage to try and determine what happened but clearly the fault lies with the parcel delivery company which negligently left the parcel based upon what we know about this.
    2. Based on the specific circumstances at the time, your ****** fob was deactivated from the building security system as expeditiously as possible. ...

    Customer Answer

    Date: 10/11/2022

    Missing Parcel


    After multiple attempts to get this question answered, I still have not received an answer as to why there were two parcels written down for ***** ******* in the concierge book for October 25th. Management just keeps repeating the parcel was left at an unattended desk, which I understand, and will not provide any other information.


    ****** **** ***** ***** ****** ****** ****** **** * ******


    Not really an answer, nonetheless, unacceptable to have no one to deactivate a FOB for almost 24 hours – reflection of very poor building management.

    Business Response

    Date: 29/11/2022

    Unable to view incident on camera. Due to circumstances at the particular time de-programming of the ****** fob took longer than feasibly possible.

    Customer Answer

    Date: 29/11/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

Southview Property Management Inc. is NOT a BBB Accredited Business.

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