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Business Profile

Concrete Contractors

Butler Concrete & Aggregate Ltd.
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Butler Concrete & Aggregate Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Butler Concrete & Aggregate Ltd. has 4 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Shawn B

      Date: 11/10/2024

      I hired Butler to pour a pool for me. The engineer specified an exact amount of helix to be included in the mix. They charged almost $5000 for the helix and when the truck arrived on-site it began dumping into the pump truck. The helix was not mixed in with the concrete, it balled up into baseball sized chunks and plugged up the pump trucks line for hours slowly spitting out the big balls of helix. This cost me hundreds of dollars per hour for the pump truck delay as well as 4 concrete finishers waiting to pour the pool. The Butler representative came out to site, loaded up my 5k worth of helix in their pickup truck and drove away with it. I was told that obviously I would not be charged for the helix. Later that day I discovered they had charged my credit for over $12,000 and had not taken off the cost of the product I did not receive. They assured me that the credit would be applied to my next load. Well, I made sure they were aware of the credit when ordering the next load and again my credit card was billed in the full amount for the pour. Now they have decided to just completely ignore me, I have sent them 9 unanswered emails now. I will be going forward with a civil claim against them. All I was wanting was a refund on the product I paid them for and never received. This has been ongoing for a year and half now. I recommend anyone considering doing business with these guys run in the opposite direction.

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