Reviews

Review Details

• Review fromValerie S

  Date: 13/05/2025

  1 star

  Valerie S

  Date: 13/05/2025

  I ordered product from Nature Bee and waited 3 weeks for its delivery. An item in the order arrived broken. I reached out to ask for an exchange of the broken item. They responded and asked for images and a copy of the tracking # from Canada Post so they could start a claim. I provided that to them expecting that I would receive the exchanged product. Another week and a half later I had not heard a response and I emailed asking for an update. They said they were waiting to hear back from Canada Post. I was very disappointed in their attempt to hold back my right to an immediate exchange. I asked them to consider that their beef with Canada Post was not my issue and rather and separate thing. I asked for my money to be returned for the broken item. They responded reiterating their process. I was very unhappy. I responded to them saying they could keep their product, my money, and remove me from their mailing list. That they had just lost a customer.
  I do not feel Nature Bee's idea for a customer service model is fair to their customers who have nothing to do with their choice of courier. They are selling a faulty product and that is not the responsibility of their customers. ****** ** *******

  Nature Bee Beeswax Wraps

  Date: 21/05/2025

  Dear Valerie,
  
  Thank you for your message and for taking the time to initially reach out to us directly. We truly value every customer—especially those who, like you, go out of their way to support Canadian businesses focused on doing the right thing.
  
  We’re very sorry that your experience with us left you feeling disappointed. That is never the outcome we hope for.
  
  When you let us know that one of the items in your order arrived broken, our team responded the next day asking for a photo and tracking number so we could file a claim with Canada Post. As per Canada Post’s policies, we’re required to initiate a damage claim before issuing a replacement or refund. We understand this process can be frustrating and slower than expected, but we followed their required steps in order to resolve the issue properly.
  
  Once we received confirmation back from Canada Post, we immediately reached out to offer a replacement. At that point, you kindly replied to let us know you no longer wished to receive the item or continue communication. We fully respect your request and have removed your email from our mailing list.
  
  That said, we do regret losing you as a customer and truly hope you might give us a chance again in the future. Our team is small, and we genuinely care about every order that goes out the door.
  
  Please don’t hesitate to reach out if there’s anything else we can clarify.
  
  Warmly,
  Katie Gamble
  Founder & CEO, Nature Bee