Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wade Roberts Plumbing came to my home on 2023/07/08 to resolve a low water pressure issue in my kitchen faucet. Unfortunately , the plumber failed to fix the problem that was indicated. He repaired a kink on the hot water pipe , and one located near the hot water heater. The water pressure was still low , as he failed to fix the issue. I was charged $775.85 for the repair on the pipes that only took some 40 minutes to do. I asked for a break down of the total cost of service; parts and labour. However, the plumber refused to give the hourly rate and list the parts and costs.
  I feel that I was overly charged for the service. It should have cost less than $300.00. Other plumbers that were called all gave me an hourly rate and parts cost.

  

  Business Response

  Date: 12/12/2023

  I communicated with ***** yesterday. I went over the fact that every step of the way we communicated an up front price to him which he approved prior to us proceeding with the work. We were gracious with ***** even to the point of getting an approval for a hot water tank removal,supply,install job wherin we picked up all the materials, went back to the job to install it and then he said he didnt want it any more. We still have a unique hot water tank sitting in our stock having been paid for by us which he had approved and consequently cancelled. We had no problem with taking that action in relation to *****'s concerns around pricing.

  Yesterday, in order to satisfy what we deem to be unrealistic expectations regarding our service/pricing etc; I agreed to reduce the billing to an amount that ***** dictated to me. I reiterated to ***** that the reduction of the bill was not a reflection of any issue with our pricing or service but was our best foot forward to help satisfy his desired outcome for his concerns.