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Business Profile

Lawn Equipment Rental

Woodsman Equipment & Rentals Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Equipment Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:14/11/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were searching ********* ST224 snow blowers on Sunday, November 12, 2023 and saw this on the Woodsman website advertised for $1299.99. It appears on a few other websites in ****** also. They were closed Sunday, so Monday, November 13 I called and spoke to ******, the Manager. The website said they were out of stock, so I wanted to confirm when they'd have more in as we live just 20 mins away and want to buy from a local business. He said that he'd had them in stock and hadn't updated his website. I said I see the price on his website for $1299.99 which he immediately said was a mistake, he couldn't offer it at that price. I said I'd like to pick it up today, and you should honour the advertised price. He said he couldn't. I said you not updating your website is hardly the consumers fault, and what you're doing is false advertising. I told him I had a screen shot of the product with the price. He said he doesn't usually put the price on his website, so I said well look for yourself, it's still there at $1299.99. He wasn't going to budge so I thanked him for misleading the public and said I'd put in a formal complaint. I intend to let the ************************** know also.

    Business Response

    Date: 05/12/2023

    Hi there,

     

    This issue was resolved with the customer. Before we even received this comlaint. I'm not sure why it hasn't been removed.

     

    Thank you

     

    Customer Answer

    Date: 05/12/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I purchased the snowblower for the price they had mistakenly advertised it for and this has been resolved.

    Sincerely,

    ***********************

Woodsman Equipment & Rentals Ltd. is NOT a BBB Accredited Business.

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