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Business Profile

New Car Dealers

Salmon Arm Toyota

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • H. M.

    Date: 24/04/2023

    H. M.

    Date: 24/04/2023

    Worst dealership ever - do not stand behind their work and blow you off when you tell them you had to redo their work.

    H. M.

    Date: 02/05/2023

    Not quite the whole story - had the car towed to the dealership on Monday told them about the brake noise and another noise coming from the front. Fixed the brake as they stated (thinking they did not check the other one as it went shortly after that) Sent us home (30 minute drive) saying they had road tested it and all was good - once got on the highway scary drive home car was shaking - returned the next day Tuesday - told us it was dirt in the wheels, they washed it, road tested it and all was good. Sent us home - noise still there - took it back the next day Wednesday - got in the car with the service manager and within a minute he said the wheel bearing was going and he could fix it next week and sent us home. We no longer trusted the dealership to do their job so took it to a mechanic nearby told the wheel bearing was gone - the other brake Toyota had repaired - and the axle needed to be replaced. We would like to wish the dealership all the best in their future service issues and hope this does not happen to another customer.

    Salmon Arm Toyota

    Date: 08/05/2023

    I am sorry that you had a less than positive experience at
    our dealership.  We have attempted to do our best in both sales and
    service and it sounds like we fell short in your dealings here.  We will
    be reviewing your review with our service team as we work
    together to ensure another customer does not have a similar experience.  Again, our apologies and thank you for your feedback.

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