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Business Profile

Towing Company

Eagle Rock Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:22/11/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was impounded on Aug 24. I called **** **** ** that day and was told it was going to be in there for 60 days. I went to eagle rock today to pick it up and was told they had already scrapped it. When it was impounded i was in the middle of moving back from alberta and eagle rock wouldn't let me get anything out of it so I lost a lot of clothes, tools, personal belongings, and so much.. I spoke with them a couple weeks ago on the 62ed day and told them I wanted my vehicle 100%.

    Customer Answer

    Date: 25/11/2022

    My desired resolution would be store credit (I have another vehicle in the impound), replacement of the tools and everything else, delivery of the vehicle would be ideal, and an apology. I just learned that they did not follow legal procedures.

    Business Response

    Date: 28/11/2022

    We have followed all the regulations according to **** ****** **.  Customer did not want to pay for impound fees although the owner had offered her a discount.  Vehicle was sent to scrap after not hearing 

    from customer after the time she was to pick up the vehicle and pay for it.  We have spoken to the scrap dealer that we sent it to and he hasn't touched the vehicle yet, we can get it back for the customer

    if she is willing to pay the fees to date.

Eagle Rock Towing is NOT a BBB Accredited Business.

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