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Business Profile

Tour Operators

Cody Cave Tours

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against Cody Cave Tours regarding their refusal to issue a refund for a tour I could not physically complete due to health-related issues.On Aug 31, 2024, we participated in the Family tour offered by **** ***** Tours. Before booking, I called and expressed concerns to ***** about my physical ability to complete the tour, especially regarding the walk to cave entrance. However, I was assured that I would be able to ********* we walked up to the caves, I began to feel lightheaded, and my knees started to hurt. Due to the elevation, I was unable to continue, which was incredibly frustrating and concerning for my health. I communicated my situation to the owner, hoping for understanding and support. Unfortunately, the owner was unaccommodating and refused to issue a refund despite the fact that my inability to continue was health-related.I believe that the company should have policies in place to address situations like mine, especially when health and safety are involved. I am seeking a full refund for the tour, as we did not receive the service we paid for due to circumstances beyond our control.**Desired Resolution:** I would like to receive a full refund for the tour, as we were unable to complete it due to my health issues.Thank you for your attention to this matter. I hope for a prompt resolution.

Cody Cave Tours is NOT a BBB Accredited Business.

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