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Business Profile

ATVs

No Limits Motorsports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in ATVs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought an atv from them and when we go to there to pick up, they sold our unit and wont refund our deposit when they told us they will refund us

    Business Response

    Date: 19/06/2024

    Customer put a $2000 deposit on a 06/23/2023 toward a 2023 Can-am Defender we had in stock.  Customer wanted the machine to be modified with a Full Cab Enclosure and other hunting accessories.  We installed all the accessories and the unit was ready for pick up a early July.  We called ************** several times in to arrange a pick up time.  Several pick up times were arranged, however ************** never showed up to pay for and pick up the unit.  After numerous attempts to contact the customer to arrange a pick up date we decided to sell the machine April 12th, 2024 at a loss in order to recoup as much of the costs that went into the machine.  ************** then came by to view the machine sometime in late may early June.  We explained that the machine was sold, however we could sell him the same unit but in a 2024 model and his $2000 deposit could be applied to that machine.  ************** wanted to trade in his 2024 ****** atv that he purchased somewhere else a few months ago but we couldn't agree on a value for the trade in.  We are still willing to sell him the same 2024 unit without the trade in and apply the $2000 deposit to the machine.  Let me know how you would like to proceed

    Customer Answer

    Date: 19/06/2024

     
    Complaint: 21808853

    I am rejecting this response because:when we went to the store, sales person ****** told us that we would get our refund back, and that is why we just bought another ATV  later on. I called ***** several times and he told me that accounting person did not reply to him and want to me wait and said he will call me back. He did not call me back and I tried to call him almost every a few days to follow up. Finally, ****** called me and told me that his boss is not approved the refund. 

    Right now, we just purchased a new ATV and we do not need to buy again. We just want our money back as promised.

    Sincerely,

    ***************************

    Business Response

    Date: 21/06/2024

    The option for a refund was never made. We special ordered thousands of dollars worth of parts to make the machine the way you wanted it. The deposit is non refundable, however like I previously said we can apply it to the newer model if you choose to follow through with the purchase. Thanks for your time. 

    Customer Answer

    Date: 21/06/2024

     
    Complaint: 21808853

    I am rejecting this response because: we already purchased a new unit after ****** told us that we will get the deposit back. We do not need to buy another unit from you. We only want the money back.

    thank you 


    Sincerely,

    ***************************

    Business Response

    Date: 21/06/2024

    Unfortunately the deposit will not be refunded because we took a significant loss to cover the costs associated with the special order parts and installation you requested. 

    Customer Answer

    Date: 21/06/2024

     
    Complaint: 21808853

    I am rejecting this response because: that is not our fault. ****** promised that we will get the money back and that is our request 

    Sincerely,

    ***************************

    Business Response

    Date: 24/06/2024

    Once you agreed to the modification and the ordering of parts for the machine the deposit became a down payment towards the machine. This is a non refundable payment. 

    Customer Answer

    Date: 24/06/2024

     
    Complaint: 21808853

    I am rejecting this response because: ****** told us that we will get the deposit back. That is we are asking for 

    Sincerely,

    ***************************

No Limits Motorsports is NOT a BBB Accredited Business.

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